Lush Cosmetics Menlo Park — Local services in Edison

This is the "go-to" Lush location!!! Words cannot even begin to describe how magical and wonderful this location is, but I will try! This Lush location is conveniently found within Menlo Park Mall. The store has a warm, inviting ambiance. Albeit being a store full of fragrance, the scents are not overwhelming or powerful. The airflow is evident. The products are organized and clearly labeled for easy exploration and purchasing. But now, the best part of this location...The employees! Each and every staff member is welcoming, polite, thorough, personable, and professional. They know the products and share their knowledge in interesting and kind ways. The excitement of sharing Lush products with the customers is heartfelt and genuine making the entire experience memorable and pleasant. Over the years of going to this location, my daughter and I feel like we are treated like VIPs. It is said management makes all the difference in the success of a store. Well, with Kelly as the manager, this location truly remains the best we have ever visited. She is outstanding and we appreciate her input and help so much. Danielle has also been so incredibly helpful in finding me scents similar to my favorite retired scent of all time... GLOGG!!! She introduced me to other spicy products including cinnamon roll and phenomenal. Nothing comes close to the fantastic aroma of Glogg, but the products she and Kelly have shared with me help fill the gapping hole in my heart. They have both guided me to assist in having Glogg in my life once again. For this, I feel indebted to them. Additionally, Rosella and Julie are kind and genuinely invested in helping us every time we go. I cannot express enough how wonderful this location is. I highly recommend stopping by, especially if you already...

BEST LUSH STORE EVER !!! Let me just start by saying that I haven’t been into a Lush store since 2017 and the manager, Z (or Zee) , at this location in Menlo Park Mall has changed that for me. I was completely ignorant on all of the products (except the bath bombs) but upon walking in my boyfriend and I were mesmerized. Besides their extensive product line up all of the workers were extremely friendly, knowledgeable and helpful. The manager , Zee , was practically an expert on everything. She informed and demonstrated all of the products to give us a hands on experience on all the items we showed interest in. From lip scrubs and balms , to fragrances , massage bars and shower slime. Zee passionately expressed her love and admiration for the companies use of ethical products that last long , smell amazing and leave your body feeling fresh and pampered. Her expertise and confidence in the companies products brought me back to the customer I was a couple years ago and now I have a new profound love for Lush and their brand. I didn’t intend on buying anything on my trip (I ended up doing so lol) but Zee’s natural aura and guidance has created a long list of products for both my boyfriend and I to come back and buy. Thank you for the best shopping experience I’ve had in a...

There have great staff was very kind and some good product for gift, everything good and happy until payments. Purchased 10 packs of gift box and they place in one big bag. Request for some small bag for gift box. Because it’s for different person. Staff take out few bags for me but their manager said they low on stock of small bag told the staff don’t give to me. If they don’t have bags I understand but they have and it’s saved for next guests not for me. Why? I’m not the guest or because I’m an Asian? It’s 100% racism . After when I complained and requested talk to management she said she’s a manager and I can return or can get few bags. Very surprised she is a manager. I was so excited for holiday gift but because of her...