Pandora — Local services in Edison

My husband purchased two rings, as Christmas gifts. I had shared specific styles through the catalog. I have always appreciated the quality of Pandora rings, but did not have any experience with the ones with cz’s. One of my rings, lost a stone within a three week period. I went to return/exchange ring, and only had an image of receipt. It took a few minutes to figure out the name the purchase was under, but Sandy, the manager, was very helpful. My discontent, was with salesperson, who coninually referred to me as “love.” Literally every time he referred to me, he called me “love,” somewhat dismissive, and agist, from my pov. It is not the first time a young person has referred to me, a “beyond middle aged person” as “hon” or some other term of endearment, but I find it disconcerting. I was returning a damaged product, which I had for a very short period of time. There was no apology, no offer of a “free” cleaning wipe, for my troubles, only a proverbial pat on the hand, an equal exchange, and a see ya later. I still like Pandora, but might not be so quick to return to the one at Menlo Mall. It’s not that I didn’t get an exchange, it is that I felt like they were put out by helping me. Kind of “icky” feeling, given my husband was so happy to have gotten me such a nice gift. To younger sales personnel, know your audience. Don’t be so quick to assess customers as your “hon,” or “love.” Maybe, just be friendly, genuine, and helpful, as you would appreciate yourself, if you were returning a...

What I experienced at this store is unreal. I ordered a charm online with picking up at store option. Sadly Pandora at Menlo Park Mall was the one with this item in stock. Sadly because the customer service is unprofessional and simply rude. An employee made a mistake and prepared a wrong charm for me and when I said it was not the one I chose, sales person stubbornly repeated “that’s the one you ordered”. I had a visible proof that the charm on my digital receipt is different and I asked her if she could check to find a correct one…she simply said “ no, we don’t have it”. She was not willing to move at all. Bc I didn’t want that wrong charm, I was informed that I needed to wait 24 h, so my transaction would appear in the system and then the return would be possible. Do you feel this absurd? They wanted me to take the wrong item and then deal with driving to Pandora store to return it!!! At this point another employee was involved, I asked her if she could help me to resolve this “issue “.After giving this order a second look she noticed the difference and surprise !!! she was able to find the one I wanted in 30 seconds. Nobody apologized, they were acting like “ nothing happened “. Terrible experience, if you don’t have to, don’t go there, you don’t need to be in the position that sales person tries to humiliate you bc you would like to buy a product that you wish to have… P.S The charm that they wanted me to take costs twice as much the...

They need to make a 0-star rating available for situations like this. Horrible customer service. I don't know what kind of scam they are running in order to get a commission. I was misinformed about an exchanging process, made to cancel my online order to reorder instore all while being talked down to aggressively by the gentlemen named Jeremias V at the Menlo Mall store in NJ and his side kick who was working with him on that day. They weren't accommodating at all and I'm assuming that by the way they act it makes their day to deliver poor customer service. This is not the first time I had a nasty encounter with this man. About a year ago I went inside of the same store to get a bracelet set for my niece for her birthday and he lied to me about some items not being available in order to sell me the higher ticketed item. I’m all for making money but not by misleading your customers, being passive aggressive, nasty and rude. He ruined the moment with his rude comments about another pandora bracelet I had on and my choice of length. It was a gift from my husband, and I took it as is and I actually love it the way it is, so who does he think he is that his way of thinking is better than others’? I like what I like and with him I wasn't getting what I was paying for, so I went to another store. They also went into my account to pull my personal information to come up with assumptions as to what store I...