White House Black Market — Local services in Edison

Awful, and can not be worse!! It's my first time ever to complain a store person, WHBM at Menlo Park location. The store is good but service turned out to be awful when you adjust price or return! I bought a full-price $200 dress and went to the store for price adjustment within a week because I got a 50% coupon online, which applies to my dress. Apparently, I should get $100 back, but somehow instead of returning me $100 back, i was charged a $100 more due to their mistake! I found this mistake another week later and went back again. I decided to just return the dress and get all my $300 back...1. They did not say single word to apologize 2. The bad sales lady with redish hair, intentionally pulled a poker face to me. What upset me most is her cold, bad attitude and making up the facts to humiliate me. When she was calling customer service and telling her colleagues about what happened, she kept saying over and over that " she bought a dress and wear for a party and want to return", apparently she is humiliating me a lot! I told her I did not wear and please stop saying that, the reason I am returning is because of the mistaken charge of $300. 3. When I am getting so upset and asking her loud to stop humiliating me in that way, she threatened me that she would call for security to get me out of store .she did so! 4. This embarrassed and hurt me so much, and I felt helpless regarding her rude attitude. 5. She took away all my receipts. When I asked for them, she was not there and other sales person told me they probably have threw it away in trash can.. how could they do this!! i recorded it! Will never go back to that store any more, although I got my $200 back, and not sure if they really returned me...

WHBM is one of my favorite places to shop. I'm also an WHBM Insider. The workers at the Menlo Park Mall store always exasperate me. One employee started a fitting room for me and seemed engaging. I thought, Wow! I'm going to have a good experience today. She then handed me off to someone who must have been in the back stock room because she wasnt visible on the floor. She must've been new, I had to leave the fitting room to call her for help. I'm not sure if she forgot about me. Ok. Check out time. I had a certificate for $25 off my purchase on my phone. Immediately, the cashier stated, its expired. By the way it expires on 2/2019. The older women, who was to busy to help me....who wasn't doing anything....hmmmm... came to look at it as if I was ripping them off. (Unbelievable). When I told them that I was a WHBM Insider...I think they thought that mb want a secret shopper. The mood became less tense. The cashier didnt know what that meant, so I explained it. I couldn't wait to make my purchases and leave. I went home and brought my the other main item online. It's easier. I'm also a Silver Rewards member and I get free shipping without uncomfortable environment/feeling...

I was sent back today saying the items are outside of return policy when the item I was trying to return is purchased on Jan 8th which is much within 60 days and the other item is returnable till April 13, 2024 as per their email. I am trying to call to store for the same but they never pickup their phone finally they picked up after 5 tries and the rep was so rude that she said her system didnt allow her to return as it was outside of their policy still. She also offered to cal White House black market and get the shipping label from and return as she can't help and she was very rude to me I definitely handed over the item to het but I didnt inform her about the receipt, so she didnt bother to look. she definitely didnt go out of the way to figure out what the options would be for me to return. She also said I didnt inform her properly so she couldn't do it in a very rude way. Also, have one more experience - During holidays, the store was suppose to open early as per website but it wasn't and when asked, they said they forgot that it was supposed to open early. I like to buy stuff at the store but customer service is really bad at this store Please dont shop...