Gorman Distributing Co., Inc. — Local services in El Paso

I didn’t even want to leave 1 star ,but it wont allow to post. Terrible customer service , I scheduled an appt. for a warranty service for my brand new refrigerator. Gorman set the date and time. I wait and wait , nobody shows up , I call their office and I was told the technician took it upon himself to go to another call , even though I had appointment. He finally shows up late , determined that he needs to order parts, the parts arrive several weeks later. he comes back and totally removes my entire freezer drawer and its interior , the fridge is in no better condition than before. Now my ice maker doesn’t work. I call Gorman , they send the same technician and he says it’s my water filter .?? And says he can bypass the filter , and it should work again , but my ice would be unfiltered. Keep in mind this is a brand new refrigerator and the ice machine worked perfectly fine , before the Gorman technician tore my whole freezer apart. BEWARE of this company for appliance...

My GE Monogram gas range needed repairs as it began clicking while the burners were off. I initially called a company that turned out to be Sears. They came and told me I needed three parts and I was immediately charged over $900 to cover parts and labor. After several months, they told me one of the parts was unavailable and my range couldn’t be fixed. I was refunded everything but the $119 initial troubleshooting fee and $9.82 in taxes.

I then called Gorman Distributing. Their tech came by and began troubleshooting. Afterwards he gave me a repair estimate that was less than half of what Sears charged. The parts were ordered and when they arrived, my range was fixed.

I want to thank Gorman Distributing and two of their techs that fixed my range. Joe Rendon and Manny Cisneros were professional, friendly and efficient. If you're considering between Gorman Distributing and Sears, I would wholeheartedly recommend Gorman...

Absolutely Fantastic Company. They will always be my first call when I have an issue with any of my appliances. The staff at the office are very polite as well and the certified technicians! I am so happy I was referred to them, I hope this review helps you decide to make a great decision in calling them. I will definitely be letting all of my friends know if they have an appliance issue who to call (GORMAN DISTRIBUTING).

Pricing for appliances is equal to or better an the big box stores. And you have the peace of mind knowing if something were to happen to the product you can call them to fix it.

Thank...