Journeys — Local services in Elizabeth

I stopped by Journeys today with my daughter to look for a backpack. There were 4 associates working at the store. 2 of the associates were busy taking care of customers and another seemed busy unpacking merchandise. One particular associate, a young lady with short hair was the one that we asked for help since she was not busy taking care of another customer. We needed a backpack from the walls since backpacks are out of reach. The young lady was wearing airpods and very busy texting and using her mobile device. We had to wait until she was done texting before she gave us the backpack. She gave us a different backpack than the one we asked for. When we were at the cash register the young lady continue to be on her mobile device. At one point she was either sending voice notes messages or engaged in a phone call conversation. I asked her 2 questions related to the purchase and the lady didn't help me. It was not a good shopping experience. It is very sad to see that employees abuse of their privileges at work. A company is paying you to do a job and provide good customer service. The company does not pay you to be on your mobile device. It is very disrespectful towards the company and the customers. I over heard the other associate providing answers to questions to the other customer. I truly felt like I should have taken my business somewhere else but my daughter really liked the backpack so I kept my mouth shut, paid and left the store. I will not be coming back to this...

Brought my daughter Dr. Martens yesterday for which she needed them for a performance at school. We got home to notice that the store manager gave me two right foot boots. Called in to let him know what was wrong and that I was coming to purchase another pair, because the performance was starting in 30 mins. The boots were already with my daughter at the school, which I did not have time to go get them to take them back. So pressed for time I got to the store and he wasn’t professional at all or did he apologize for the inconvenience. They...

I had a wonderful experience while shopping there. I was welcomed by two friendly employees who were very informational about their sale going on. The store was clean and you could feel the good vibes. I was especially happy with the great service by the manager there, she was a delight. she was very helpful in helping me choose what crocs to get my daughter. Overall best journey's I've visited and...