Furniture Design Center — Local services in Eureka

5* review because of amazing customer service even after the sale was complete. After going to verns for 20 years give or take and having the worst possible customer service ever I went to furniture design center and they made it right. Long story short im struggling with a disability and needed a specific chair to use and they chair I bought from verns didn't work out. I tried calling them the very next day to exchange it and verns said no because of covid. This would have been fine if they would have explained this before we bought the chair and after they hung up on me I called furniture design center and explained the situation. Furniture design center listened to my story and worked with me to find the chair I needed. Before I bought it I asked if the chair didn't work out could I call the next day to see if I could exchange it and they said unlike verns.... they will use common sense and work with me if it's in a reasonable amount of time after purchase. Chair has been perfect and exactly what I was looking for.

I was still stuck with the chair I got from verns that im paying 100 bucks a month for the next couple of years so I decided to try to sell it to try to make back some of the money I lost. After finding someone who would buy my verns chair we needed to take the back off so we could transport it but we couldn't get the back off. I called furniture design center to see if they would come out if I paid them to take the back off and they said they would do it no charge and they did. I can't say enough how amazing the customer service was at furniture design center and I strongly recommend them. Furniture design center showed me they are out to satisfy the customer and not just make a quick sale.

Anyone who reads this and wants to read my full review on my experience with verns just Google verns furniture and hit the...

We went in to look/purchase a bedroom set and was approached by a sales guy named Brian. I had my daughter and her friend with me. The sales guy proceeded to tell us about an event that he was at with a bunch of "good looking 14yr olds" while playing cards against humanity. After he said that, I lost interest and tried to walk away from him, when all he did was follow us and obligate us into conversations. I called the next day to talk to the manager who wanted me to talk to the owner. Never received a call back. Guess they condone this type of behavior. Gave me the creeps! ...

Friendly, patient staff and good selection. I hope future customer service will hold up now that we've bought a sofa & chair. UPDATE: Customer service has continued to be awesome. Though not the fault of Furniture Design Center, our new sofa and chair had some defects and didn't live up to our expectations. Going back to the store I wasn't sure what to expect, but they completely back their sales & their word! We now have a set of beautiful furniture, no flaws and nothing but kindness and professionalism from Blane, Mike, Scott and everyone else at FDC. ...