Nila's Professional Alterations — Local services in Eustis

Bad experience. I took a corset top here to have the zipper replaced. After getting it back home with the replaced zipper I noticed the brand/care tag was missing. Their explanation was the tag wasn't something that was considered important in their alterations , I told them I called other alteration shops (I did to make sure this wasn't common practice, and was told this is something they would never do) and they said this is something they routunely do and it is not their problem. This item was going to be resold and was extremely valuable, because this was a high-end item, the tag had to be attached. I called and they attempted to check all of their trash bins with no luck. I said I am so sorry but I'm going to have to ask for a refund, she straight out refused rendering my item virtually useless for resale. I take my business very seriously and even though the customer isn't always right, she didn't even show an interest in making this right and kind of had an attitude when we spoke. I'm very sad to leave this review because I've used them a couple of times with no problem but I truly cannot recommend them, apparently my business was...

I called this place and spoke w a lady, I asked her if they did zipper repairs and approximate how much. She stated 12.00. A few hours later I went into the shop with my husbands work uniform and she quoted me at 80.00. I explained, i figured it would be a little more than 12 being as the zipper was missing and she stated she never told me 12. She stated she answers the phone there and she didn’t speak with me or offer the starting price of 12 dollars AT ALL. even when i excused it away as maybe she misunderstood my questions or I understand starting prices was just a base price she doubled down that I didn’t call there and she didn’t speak w me. Even after she confirmed the number and saw it was dialed that day and for 1 min 6 seconds. I don’t appreciate being gaslight. Either someone else is intercepting your company phone calls, or it was a purposeful...

I wish I could rate higher because, honestly, they are SO deserving!!!! Such a small business, but they manage everything so efficiently and the outcome is absolutely perfect! I had my mom's wedding dressed transformed there and it was easily over 25 years old. They handled it with such care and finesse and the end result was nothing short of perfect. I wish I could add photos because she is SO involved and makes sure you get exactly what you want! The whole time she was right there making sure I was happy with it all and I couldn't have been more pleased! Please, recommend to your friends, family, neighbors, random people you don't even know! They are SO wonderful and hands down the best! Love them and...