La-Z-Boy Evans — Local services in Evans

UPDATE: So I have decided to update my original review of 1 star to 5 stars based on the swift response from upper management to my first review. Though they could not turn back the clock to re do our first experience, I had multiple phone calls from the upper LaZBoy echelon and they did everything in their power to write the wrongs including refunding us for the fabric protection, trying to escalate our replacement piece production, ensuring we will be contacted once a week until we get the replacement, and just genuinely apologize for what we’ve been dealing with. It really restored my faith in the brand and it was refreshing to see upper management care that deeply about their customers and their willingness to help make things right. I will still leave my original review below, however, please take note that the company has been very diligent in making it up to us and that effort has not gone unnoticed.

We have not had a good experience with LaZBoy and will not purchase anything from them again. The entire experience has been a nightmare. First off, we we felt like we were conned into purchasing fabric protection. We were never specifically asked whether we wanted it or not because if they had asked then we would have said absolutely not. I know it’s just an up sale for them and frankly I don’t like the chemicals they use for fabric protection anyway. Somehow of course, a charge for fabric pro textile magically popped up on our receipt and we didn’t know that the sales rep snuck that $200 up charge until we had left the store.

The buying experience hasn’t been the only horrible thing about this company. After waiting 6 plus weeks to get our sectional, the support bar on the left side of the couch collapsed after only having it for 2 weeks. The left side now sinks in. We called customer service, repeatedly for over a week, to find out what we were suppose to do in that situation. The rep that we were assigned never once returned phone calls or emails and I had to call every day in order to get some semblance of an answer as to what happens now that our brand new sofa is broken. After a week of phone tag, they finally ordered a repair on our sectional. It took 3 weeks to get a tech out here to spend a few minutes looking at us and then deeming the piece not repairable. I had to call customer service again to ask what would happen now since the tech just said we would be contacted and we weren’t. The customer service rep said that the claim would be sent to LaZBoy and they would decide what would happen next. She made it seem as our sectional, which broke only after 2 weeks of ownership, would possibly not be taken care of. She gave me no sort of guareentee and told me I had to wait 7-10 business days to find out. Almost two weeks later I get a call saying that LaZBoy actually did approve it for reselection and that we will be getting a replacement, however, that’s another 6 to 8 weeks of waiting for the replacement! We ordered this sectional back in April and it looks like we will not have a fully operational couch until late summer.

Between the sneaky car salesman like selling practices, non communicative and non existent customer service, and the broken product that was advertised to last decades, it’s safe to say I will NEVER gamble on LaZBoy again. It’s so sad because we literally picked this company for our new couch based off its reputation for high quality furniture and customer service. That was unfortunately not our experience in...

From the moment I walked into the showroom on June 2 I knew I was going to have a fantastic experience. I was greeted by Kaye Rainey who asked how she could help. I explained that I was new to the area and that I needed to furnish my new apartment. My top priority was seating for my living room and sunroom.

She explained the differences in the foam inserts in the sofa cushions as she discerned what styles I preferred. Not once did I feel rushed or pushed to choose one sofa over another. I actually was distracted when I saw two chairs that I thought would be perfect for my sunroom. From there I found the perfect sofa! Kaye explained the differences in the sofa consoles. Since I often am working on my laptop, having the electrical outlets and USB connections built in are perfect. She also explained the different fabric protections and how they work.

As we were choosing different fabrics she explained how the design service works and that it was free!! Since my living room, sunroom and dining room flow together she helped me choose fabrics that were complimentary. She introduced me to the designer, Billie, during this visit. An appointment was set for Billie and Kaye to come and measure where the furniture would be placed to make sure my choices would fit. On that visit I had chosen the seating, entertainment console and accent tables for the living room and sunroom. I was so thrilled with the service I had received on that first visit I told Kaye I would love to come back to purchase my dining room furniture at a later date.

The room measurements were taken and my showing was set for the following Saturday. When I arrived for my appointment Kaye mentioned she had located a dining room set that had chairs that I would love, but they were being closed out. However if we could get them they were at a very good price.

Billie presented her computer generated rendering of what my furniture would look like in my apartment, no guess work!! She made some great recommendations for lamps, a mirror for the dining room and even incorporated an oil painting I had purchased in New Mexico in the room design. I didn't leave empty handed that day, I left with my design on a magnet that I could share with my friends and place on my refrigerator.

My furniture was delivered yesterday. Kaye was there to assist with placement and set up. I didn't have to do a thing. She even came with two surprises: special cookies from her favorite bakery and my lamps that we were not expecting until later in August!!

I couldn't be happier with my purchase! I can truly say that La-Z-Boy is more than...

DH & I hunted 2 chairs. He wanted a lazy boy, I wanted a catnapper-- we got lazyboys-- lol. Partly because this store had a good selection and DH fell in love with his chair and the salesperson was very nice and very believable. I was not as impressed and it was not exactly what I wanted. But DH was in love and who I am to get between a man and his dream recliner? I figured-- meh- no big deal- I'll just get the one I like the best here since there isn't a catnapper showroom locally anyhow. He was excited as he heard all the data on the warranty, he special ordered the fabric, and I randomly sat in different ones and picked the one I liked the best and was happy it came in a color I didn't hate that didn't cost more-- for me, it's how the fabric feels. I don't like slimy. I don't want to stick to anything. Pleather and leather makes me nuts, that fake suede creeps me out. This knocked out a large selection of display. I found one that was pretty much a generic beige recliner, it did not rock as I hoped but seemed the best I could find and it was reasonable-- especially compared to his! Lol After he added on his fabric and color, it was expensive-- but-- again-- if he loves it, right? And hey, he's retiring-- he deserves to splurge. We place our order with our nice saleslady who's name escapes me. She sent us a thank you card and everything. Very sweet. We received my chair first because it wasn't special order. It was exactly what we expected. It sat as expected. It's okay. I am neither in love nor in hate with it- just like when we bought it. My DH chair was much later to come in. It was wayyyyy later than expected. It looked as expected, was the chair as expected, was the materiel expected-- but-- it didn't sit the way the one in the showroom did. This one was stuffed differently in the head and neck part-- which causes the head and neck to jam kinda downward-- which means DH actually HATES his expensive chair-- LOL-- and he refuses to call or tell anyone there about it-- and well, I can't blame this store for this or the sales people-- I slightly blame myself because I guess if I knew there'd be a possibility he might hate his chair, I might have put up more of a fight to look in more places to find one I actually really liked! Lol I CAN say-- I do like Catnapper better and it'd be GREAT if someone locally would carry more than two of these chairs in their showroom! Lol Anywhoooo---...