U-Haul Moving & Storage of Fairbanks — Local services in Fairbanks

Do not bring your vehicle in to get a hitch installed by them. Was told 2hrs and I was there for over 5. Brought in a brand new 2017 Explorer and they have caused so much damage and even hot wired the harness all the way up to my battery, leaving the wire just hanging. Messed up the sensor in the bumper because the hitch is pushing up into it. Broke the clips in the trim on both sides because he removed the trim, for no reason, attempting to run wiring that way. Then half way attempted to fix it in the parking lot before we even left. Broke a bolt off the mudflap on the one side under the trim and then attempted to screw it back on. Now I have to take the vehicle to Seekins for an estimate on repairs and damages and to have the hitch removed and properly installed by a real professional. Every time I've been in this store they have new employees. I've rented several trailers from them over the last year when hauling wood and every time there's new people working there. The staff couldn't even properly hook up the trailers to my vehicle. Only reason I went to them was because Seekins had to order the receiver and I needed a hitch by this weekend. Uhaul was originally supposed to do it Wednesday and they called me as I was on my way telling me that they now couldn't do it. Watched a guy come in 3hrs after I'd been there, upset because they told him his vehicle would be ready 2hrs ago and he was supposed to be after mine. They never even called him. Then as I was about to finally leave and had to come back in and complain about the damages a little old lady had driven back for her apt and they never called her to tell her they wouldn't be able to get hers in either. That was her 3rd trip in the...

(One star because I cannot give it zero and I have successfully used OTHER Uhaul services in the past.) I placed a reservation for a truck 2 days ago, I just needed it for a few hours to move a large item. I received a confirmation email, showed up on time to pick it up and was LAUGHED at and told that I need to make reservations "weeks in advance" and that the website reservations were "just something to get people in the door." They gave me nothing and were utterly unapologetic. I tried to complain online through their email portal and got an error message (see pic) I live-chatted an employee who referred me to the email link (see pic) I called corporate customer service and they said "leave a review" which I tried to do and GUESS WHAT (see pic.) Apparently the agent at the location cancelled my reservation for me so I could not leave an official UHaul review. Excruciatingly frustrating. Also at no point did anyone honor the supposed $50 credit "reservation guarantee." Do NOT use this location unless (1) you plan weeks in advance, (2) you don't mind being treated like an idiot and (3) you don't intend to ask corporate UHaul for...

I stored my items at the Old Steese location for about 10 days. I was offered a free months rent with my truck rental. The Old Steese facility looked dumpy, it is a hodge podge of dilapidated shacks and shipping containers. The automatic security gate was open, and based on the snow pile around it, it had not moved from the open position in some time. It did not feel or look very secure. I moved in on Sunday and received a call on Wednesday that my unit had been broken into, they thought on Monday. Luckily for me it was in fact an adjacent unit, and several others that had been broken into, but my suspicions about security had been confirmed. I moved my items out as soon as I was able to arrange vehicles and assistance. Staff was friendly and helpful at every step, but security, the most basic and essential function of a storage facility, was severely lacking. The gate never moved from the open position in the time I utilized the facility. Take a look at the facility before signing a contract, and if you visit Old Steese, believe...