Hardware Designs — Local services in Fairfield

There are always people who "work" there floating around however when you actually ask to speak with someone you need to wait for someone to be assigned to you and then wait until that person comes to meet you up front. I walked around yesterday, made a list of mental questions and then asked to meet with someone. The front desk receptionist called back and I was told someone was coming. I good 6 minutes later and 3 returned emails, did the receptionist ask if I wanted a drink, hopefully realizing that I was still waiting. I then walked back to look at the item I was interested in. When walking back a new customer came in and said she was meeting XX. When someone finally came down I assumed it was for me, but it was actually for the customer who just walked in. Annoyed I told the receptionist, never mind and went to leave. She said the person was on his way and immediately called back again to ask where the person was.. she was basically told he didn't leave yet to come down.. so I walked out. I guess you need an appointment just to ask a question... or walk in with a LV bag and they'll be...

I've bought tens of thousands of dollars in their merchandise in the past. I have made 3 calls over the past 3 weeks to replace a shower head and hose which I purchased at Hardware Designs. I have also left a message on their internet site. The receptionist I spoke to said that "Rocco will get back to you" each time, including the last time when I explained that I had called twice before without hearing back! I know the Covid 19 crisis is difficult, as I am a front liner in healthcare however there is no excuse for this king of customer care. Not even a call back??? Really? Trust me, I will find somewhere else for my...

I never write reviews, but I had to this time because of the great service I received from Rocco in the customer service department at Hardware Design.. I had some issues with valves and faucets I bought from them quite some time ago and he was fantastic in helping me get the parts and walking me through it so I can change them myself.. he was great!! In a world that is going "no touch" it's great to see a business continue to succeed because of it's...