Plato's Closet — Local services in Fairview Heights

They buy very little of what people bring in...and don’t post any kind of listing of the brands/stores they do typically buy from. On one particular occasion the staff was extremely rude to me and refused to even go through the items I had brought in in three different boxes because they claimed that everything (all three boxes) smelled like cat urine. I was deeply offended especially since I don’t even own a cat and it was a huge struggle to bring all that stuff in just to have to take it right back out again. I found out today from another customer that they do not buy items from popular stores such as Express, The Limited, H&M, etc regardless of the condition/age of the garments. Needless to say, however, the staff does not tell you this but rather come up with some kind of lame excuse as to why they reject certain items. Their policies change without notice. At one point I was told they were not able to accept designer handbags only to find out today that they do. I had a bag I specifically left at home because it was a designer bag. Not exactly something I wanted to give away to Goodwill. They could make the selling experience so much better if they provided a list of stores/brands that they do buy from. Me personally, I wouldn’t lug huge boxes of clothes from stores I thought they would be interested in if I had any idea they did not take those items. Furthermore, I honestly don’t want to waste the time of the employees by having them go through stuff they would never buy simply by name brand alone. I would either not bring it in at all or at the very least I would resort the items at the store myself. But the most important thing here would be for the employees to be more honest with those trying to sell items and give actual reasons why the items are unacceptable (ie store, brand, style, size, condition, etc.). In one huge box today the main reason I was given for rejection was that chiffon style shirts aren’t good sellers. That probably accounted for less than 25% of the rejected items. I’d be willing to bet that if customers were provided with more accurate reasons for item rejections the overall quality/desirability of items brought in would improve because customers would have a better idea of what is acceptable...

My experience here, today was not good. I was in and out of the store for a few hours checking on when my clothes would be ready for pick up. All 5 times I came in the store I would feel that the workers were really annoyed with me and just being flat out unfriendly I don’t wanna say rude because they weren’t rude. They were just unfriendly and did not care to answer any questions. I waited a total of 3 1/2 hours to pick up my clothes they only took a handful of items. The stuff they did purchase, was my most worn and disheveled clothing in my basket, and in the unused brand-name clothing they did not take. They said it was due to staining and something else the lady wasn’t talking loud enough for me to hear. But the clothing I got returned to me was brand new maybe worn once for a nice event and then put in my closet I just really wanted all the stuff out of there and I didn’t care what kind of price I get I just wanted it gone. The laundry basket I dropped off was neatly folded, the laundry basket I got in return the clothes were crumpled wrinkled and not taken care of while they were looking through them. The last two times I have been to Plato’s closet this exact thing has happened. The breaking point this time was when I overheard the women at the front talking about customers and their clothing. The only reason I’m not giving a one star is that the store is well-maintained and clean and...

I went for my first time with my daughter during a sale. I was not there for the sale items that day.

There was no baskets available when we arrived. I had a few hundred dollars worth of clothes picked out, but was stuck trying to haul them around by hand and dropping them as we shopped. I wanted my daughter to try on the clothes before purchasing everything to make sure they fit. The line to the fitting room wrapped around the inside of the store.

By the time I finally got to the fitting rooms with my arms full clothes, the sales associate states only 6 items can be tried on at a time. She then informs us that we would have to carry ALL the items back around the store to get back in line & repeat this process for all the items I was planning on purchasing.

I had no problem waiting outside of the fitting room while my daughter takes 6 items in at a time, but making us walk around the store for 10 laps in line is a bit ridiculous.

I did not have one item in my hands that was on sale or part of their sale that day. I don't know if this is their normal process, but I'm not sure I'll go back...