Computer Place of Fargo — Local services in Fargo

Overall, very poor quality service, and unacceptable behavior. I am very disappointed as the staff there is extremely unprofessional, untimely, and incompetent. I dropped my computer off a month ago, and three weeks later I got a call saying it was ready to pick up. During those 3 weeks, no one called me, I had to constantly reach out to them in order to get an update on the status only to be led in circles about the status of my computer.

When my computer was ready to pick up, I left the store only to have my laptop revert back to the same issue within an hour, and my laptop was even worse than when I had dropped it off a month prior. At that point the store was already closed, so I had to wait until the next day.

I brought it back to the store again and still nothing is fixed. I got a call from one of the techs saying it is now a hard drive issue. When prior to picking up my computer the first time the tech said it was not the issue. So the new tech never discussed with the previous tech what had already been done on my computer. Yet, they want to charge me $100 more for the same diagnostics they had already ran a couple days prior. There was a massive miscommunication among their staff and yet I should not have to pay for their mistake in not communicating with each other. I should not be double charged for diagnostics when still nothing is fixed and I have ZERO new answers than what I knew prior. Also, when I asked the tech on the phone questions regarding my hard drive, he told me he was unsure because he did not have a background nor degree in computers. If you don't know the answer you need to find me someone who can answer my questions.

Second, I talked to the owner since I was getting no answers only to be told someone would get back with me at the end of the day and no one did. I have zero faith in their competence. I had to call back yet again and was told things would be expedited, and still nothing from them. It's been over a month now, I am out close to $200 and nothing is fixed nor no answers from them. I was also told they could at least get some of my files for me off my hard drive in the meantime for finals week coming up and that never happened.

Also, FYI, I would recommend calling prior to making a 20 min drive across town as their business hours are a mere suggestion, meaning they open whenever their staff decides to show up to work. I went an hour after they should have been open, but big shocker, they were still closed.

During my entire experience, I am thoroughly disappointed. This is unacceptable and no way to run a business. I will never be entrusting them again with any computer services. Nor would I recommend their service to anyone. I would try elsewhere to save yourself the headache and unprofessionalism I...

Best advice I can give anyone: never go here.

If I could give them 0 stars, I would. My experience with the Computer Place was absolutely awful. Their employees were nice, but the service was the worst. I had taken my Macbook Pro in, explaining that my hard drive had died and needed fixing or replacement. I had already spoken to Apple Support, so I knew it was not a software problem that I could fix on my own. They suggested taking it in to be repaired. I saw that the Computer Place was an Apple Certified Service Center.

Their turn around time is stated at 3-4 days. It took 4 days for them to call me and tell me the problem was my hard drive and they were going to wipe it and re-install it. It took 3 more days for them to say that had failed and they were trying again. It took another 2 days for them to tell me it was the SSD that had failed and they needed to order a new part, which would take a week. It took a week for them to call and say they had misquoted me and the part they had said they would order would not work for my computer. They had not ordered anything at this point and had not done any work. AFTER TWO WEEKS. During this time, I had also been calling them every few days for updates, but the tech on duty never had an update as they were "not the tech working on my computer". Because there was none, apparently. I took my computer back and am now sending it in to Apple. I figured a local place would be faster, but I was...

I brought my laptop in over 2 months ago and sense then brought it in 5 times. First time I got told they had to reset something with my battery and paid 75 dollars for it then sure enough my laptop stop working and not taking a charger after a day and then the next 3 times I brought it in they told me it was my charger so i got that replaced and laptop still wasn't working fourth time I went in I demanded they look through it better got told could be my battery but it wasn't so they reset the same thing and said it had to be my charger after a day broke again 5th time demanded a refund or for them to actually fix it the boss perry ended up taking care of me but sent it to the same guy that did the diagnostics before and this time he told me it was my logic board and it would be $799 so I brought it to simple Mac yesterday and they told me at most if it is the logic board it would be $400 but after they tested my laptop ended up being where you plug in the charger on the laptop was broken came to a 142 bucks. This computer place is awful I wouldn't trust their work or their prices I got ripped off and wasted 5 trips and didn't get a refund because they couldn't find my reports except for one I paid for in the beginning and conveniently it was 2 days after their 30...