Bob's Discount Furniture and Mattress Store — Local services in Folsom

I was in store less than 24 hours ago; placed an order. I have since chosen to cancel my order and it has been an absolute nightmare. Since I financed the items through their finance company, Acima, I am now getting bounced back and forth between them and Bob's. Now I am told that they cannot cancel the order that WILL BE shipped via FedEx. Mind you, it has not shipped yet. Now they are saying I have to wait until FedEx delivers, then I have 3 days to contact them for a return. Absolute RUN AROUND!!. The sales agent that assisted me said "oh you can text me and I will respond". I texted last night, before the store closed, requesting to cancel my order and still have not gotten any response. I even emailed the Acima representative that assisted me requesting a cancelation, still have heard nothing back. My suggestion: Make sure of your purchase prior to placing any orders because it is a pure nightmare to cancel after that. Here we are a week later. I still have not received any emails or calls from Bibs Discount Furniture! But the VED NE WAS DELIVERED TODAY!! Thus gas been a NIGHTMARE! I called Customer Service they won't send me a return address. I just called and spoke to a supervisor he said that I need to go through the chat to get a return address. What kind of...

Bob's was recommended by several people I know. When it came time to replacing my couch I opted to use Bob's.

I should note that I did it all online (but using the Folsom location as my set point). Some may think I am crazy, but I purchased my last couch, bed and dining set online with ZERO problems. I utilized two other furniture stores last time (over the period of 10 years). I won't name names, as that is not fair, but one of the furniture stores has a pretty good delivery deal. You pay one price for delivery and it is good for a full year--which means if you opt to order any more items within a year delivery is free. Super convenient.

One problem with Bob's and ordering online is picking your delivery date. IT needs to do some work to fix this or just remove this option. It gave me the option to pick from a few days; however, it was not translated correctly to the store. Luckily the store was able to make some accommodations. Initially, I was pretty heated to say the least, as I had to coordinate furniture removal with another company. Not the store's fault. Likely a corporate problem.

Delivery guys were friendly and prompt. Absolutely no concerns with this. They do start early (6:30am).

Lesson learned. Find the pieces I want and contact store directly to place order to ensure no...

I’ve purchased quite a few items including, a buffet table + chairs, a recliner, a love seat, and most recently a sectional sofa. Two things, I used their financing and I paid for the goof proof protection. The week after the sofa was delivered I noticed the cushion had an area that the stitching in the middle of the sofa was pulling out, it’s extremely noticeable and causing a hole. Their goof proof insurance “did not cover normal wear and tear” I’ve had it for a week, it’s not normal wear and tear.

Btw it’s fraying this way in multiple locations now, which they won’t cover. So I paid $1,000 for sofa + insurance that won’t cover the damage that I was talked into buying.

Second, I set up automatic payments on the financing because I’m busy and know that I’ll forget to pay if I don’t. I’ve had it set up the entire from my account. I noticed last month I had a $40 late fee EVERY SINGLE MONTH. I called them and they said, oh yes it is set up on auto pay but we take it a day after your payment is due so it’s late every month. I wish I was kidding, but I’m not. They offered to waive two of them. I’ve had hundreds of dollars in late fees on an account that was set up and had automatic payments taken out from day 1.

Overall, terrible experience, I’d never purchase...