Polo Ralph Lauren Factory Store — Local services in Folsom

Love this brand, this store came little short till I had this experience with them. Bought two shirts from the store, bought them for my birthday and kept them without wearing for a long time, when i was packing for a Europe trip considered taking them but that’s when i realized that one of the shirts were slim size fit, I normally wear classic and looks like the store mixed them in shelves. After i returned from my trip, took the shirt back for exchange, i explained that it was my mistake of not checking the sizes but they politely refused since it was so long. While I agree that it was my mistake, I had receipts and tags on the shirt and for them to refuse an exchange was not something I imagined. They had the same shirt on the shelves, and they did have a slim fit mixed up in classic fit that i pointed out. So that explains that they want customers to pay the price...

Indeed one of the best PRL store in CA. The staff is so helpful they always do their best to facilitate the customer. McGill the store manager was super helpful with me in regards to a recent quality issue with a T-shirt that I bought back in December and helped me to get my refund back. He is excellent and listen to customer concerns and honestly he is above and...

The Polo Ralph Lauren Outlet is almost in every outlet mall except the Folsom premium outlets for a long time. They finally opened one here a couple of years ago. The outlet store looks very good inside. The store looks very tidy every time when I'm here. The workers are very polite as well. I like this store because it is less crowded even on...