KAY Jewelers — Local services in Forsyth

Never doing business here again! My fiancé had bought me a new engagement ring and wedding band on sept 16 2019, 1 week before Christmas 2019 a diamond had fallen out and I noticed all four prongs were bent. We made sure to purchase the warranty when we bought the set but Kay’s had nothing on file showing we paid extra for the warranty luckily I had kept all of the receipts which showed the purchase of the warranty. So my ring was “sent off” to be repaired. My fiancé got an email on December 30 2019 saying my ring was now fixed, well luckily my fiancé took a hard look at the ring and notice that the diamond was still missing the store associate and the manager tried playing dumb and said “ it must be a different diamond that fell out and we didn’t notice it when we did the quality check”. so now my ring has been “sent off” yet again..... do not buy...

Damaged my ring while working on it after delivering it late. Do not go here if you want any kind of quality service. They have "promise dates" of when things will be done that apparently aren't real. It was over a week late after waiting a month for my ring to be worked on. In the process of them "fixing it" they bent my ring. The shop clearly has no quality controls over sending things out, so it got shipped back to the store for me to get told it was ready and then getting another call that actually it's bent. So they sent it back to the shop on a "rush". Yet another promise date that has been pushed back, so my ring has been gone for nearly 2 months because they damaged it. Not a good experience and nothing from them besides a sorry. Shop local over going to this chain store that doesn't care about...

All stores should know the guidelines and policies ! My daughter tried to return an item I purchased online in another state to her nearest store and they turned her away because she didn't have the card I used to purchase. Well if the item was purchased online as a gift the person wouldn't have the card it was initially purchased, so that is why there is a gift option and a purchase order slip inside that you are able to scan for the return in the box that was shipped ! I have purchased many items online etc. and they will return the amount on the original form of payment no card needed or allow the person to use the amount refunded to purchase another item instore with the...