The One Massage & SPA — Local services in Fort Lauderdale

Where do I even begin? The take away is this place is wildly unprofessional to the point where I couldn’t even get the massage that I scheduled one week ago. Everything was all set. Or so I thought.

Couples massage confirmed for Saturday at noon. My bf and I arrive at 12:46. No one is there, it’s eerily quiet. Then the owner walks in from the back, astounded that we were so early •as if it was a bad thing. Off to a strange start. She said give her 15 minutes. Okay no biggie that’s when it’s supposed to start. We wait 15 minutes. Except now, it’s 12:15 so I go back to see what’s going on.

She says five more minutes. By now it’s another 15 minutes and then another ten goes by —still nothing. I go back again to ask what the status is and it legit looks like no one is there but her, later learned she’s the owner.

My boyfriend and I were laughing like what is she going to massage us both at the same time with both of her hands? Absolutely not. This is ridiculous. She finally admits her employee did not come to work today and she’s, in fact, the only person there. Something about two people being in New York and or Boca. Red flag, she can’t even count on her employees to show up.

But tell me why now all of a sudden that’s the reason she had us wait… so she could stall and simply waste our time. If she would have called immediately after learning her employee wasn’t coming I wouldn’t be writing this review urging you to not come here. I mean they opened hours ago. She knew hours earlier and could have shared before we drove or at the least upon our arrival. Instead she had us wait until we were sitting there for over an hour for absolutely no reason.

I said this was scheduled and confirmed in advance. I did my due diligence and now per your poor planning, lack of communication, and improper management, we have one person to do a two person massage. I’m sorry you’re employees didn’t show and or called out (whoever didn’t show up should probably be fired or put on probation). And I get it puts you in a bad spot. I really get it. I’m operations director at a turf company and when a crew member or members call out and we can’t do everything we promised our clients, the first thing I do is communicate to them what happened, apologize for the inconvenience and work on rescheduling. They never have a problem because there’s an open line of communication. Because there are so many other ways this could have gone down.

Instead of being upfront and communicating, you’ve not only wasted my time, but quite frankly, ruined this special day for my bf and I to do together after a very stressful work week. As a business owner, she should’ve had a plan in place in case this happens. Remember they had my phone number to call me earlier so that I could make other arrangements but no just keeps telling us to wait until I said okay what is going on. She then offers to give an hour massage to me while my bf waits, vice versa, and just charge for me on.

Although that is nice it’s also extremely unrealistic and absolutely awful for the person waiting. This was supposed to be a shared experience as a couple. Besides that, I simply don’t want to give this woman my business. I have never dealt with a more unprofessional business nor had this type of experience. I left dumbfounded. I am astounded.

We ended up calling MJ massage right across the street, and finally had the couples massage we had been waiting for! MJ Massage is so accommodating, even at the last minute and quite literally saved the day. Search MJ Massage and you’ll be happy you did not come to The One. Seriously. It’s the twilight zone.

If you read this all, thanks...

Horrible!!!!! I called here several times to make an appointment, left messages and no call back. I finally was able to make an appointment for Friday at 3pm, I get there and the lady is bewildered and tells me to come back at 4pm and I tell her I cannot. She tells me the masseuse left and she doesn’t know when he’ll be back. She tries to call him and tells me that she doesn’t know where he is, finally I leave. If she knew her masseuse left, why not call me and let me know instead of wasting my time. This place deserves ZERO stars. How this place is still open is beyond me!!!! PLEASE GO...

I got my first ever massage yesterday and I suffer from severe back pain and was asked what kind of pressure i would like. I said light but I left the massage in even more pain as the lady was quite hard at times. The overall experience was alright but not something I found amazing. As I was about to leave I was told I forgot to tip. I’ve never been deliberately stopped and asked to tip before. While I understand a tip is standard for luxury services I also believe it it given for exceptional service which I do not feel was achieved. I was caught off guard and felt very uncomfortable in...