Verizon — Local services in Fountain

I was traveling from New York for work and ran into a problem with my phone being locked. I tried calling Verizon customer service a few times, but no one could help me, and I was getting frustrated. I stopped by this Verizon store in Fountain to give it a try because my phone didn’t work, basically. A guy named Mike helped me right away. I don’t know if he’s a manager or not, but he really knew what he was doing. He took the time to figure out what was wrong with my phone and got it unlocked when no one else could.

He didn’t rush me or talk over me like a lot of customer service people do. He explained what he was doing and made sure everything worked before I left. On top of that, he showed me some better plan options that actually saved me money on my monthly bill, which I wasn’t expecting. I even decided to upgrade my phone while I was there because the whole thing was so easy.

The service was fantastic, and everything went smooth from start to finish. I really appreciate the help I got from Mike and this store.

I wish this store was...

Amazing and timely service!

Had a slew of bad experiences with Verizon in the process of signing up for our account as first time Verizon users as the previous rep/store we worked with in a different location (the one near Citadel) messed up the orders and we ended up with half of the devices in the account shipping to us with a corrupted eSIM. We wound up coming here to get them fixed after multiple attempts at the previous store over a span of a few days failed (and so did phone support after we called multiple times), and they managed to get everything settled and fixed in 20 minutes! Wish we came here sooner and go our phones here instead of the other store 🙏🏼

Highly recommend this location for your...

I’ve been using Verizon for over three years now, and I’m really satisfied with the overall service. Customer service has been helpful whenever we have questions or needed to make changes with our plan and payments. We went to this new location a newly open store not so far from our place. To upgrade my phone and watch. We had a great experience with Mahmoud the guy who works there. He was professional, easy going, patient, and extremely helpful in resolving our issues quickly. Their clear communication and willingness to go the extra mile made the whole process smooth and stress-free. Truly appreciate the excellent support! Thanks a lot 😊😊😊 i am gonna enjoy my new...