Thailicious27 — Restaurant in Four Corners

Ive eaten here multiple times both dine in and take out as I vacation Orlando area yearly. The food here is ok not great but not bad but the ambience can be nice. Today was a terrible experience and wasted my time. This did not have to happen but did because the incompetent and customer service lacking thai lady in front and her owner proprietor were totally unreasonable. I ordered a to go order consisting of 1 spicy beef basil and 1 order drunken noodles. The spicy beef basil comes with jasmine rice by default. I also ordered a side order of sticky rice to my carry out order and am happy to pay for it. I asked the front desk woman that id like to replace the jasmine rice that comes with the beef basil with a sticky rice. She said no. I said the price differential is no different in making it sticky or jasmine nor the supply of the grain. I am Laotian and know and have managed restaurants. She still said no and argued with me even after I said ok Ill pay for another sticky rice as its no big deal but realistically shouldn't have to as prior visits they have honored my request for jasmine to sticky rice substitution from both previous thai staff as well the thai owner/proprietor. I asked to speak with owner as Ive spoken to him before while dining in and we've had pleasant conversations and he was nice but not on this day. There was no recollection of our encounters but thats ok ,Im not his friend and they see many people so it's understandable. The front lady made me wait and then brings out the owner/proprietor to try to explain the substitution request and they speak back and forth while I stand there with my wife with no resolution as they debate amongst themselves. I am getting visibly upset over this as Ive wasted 45 minutes from order time to trying to pick up food and standing inside restaurant 5 minutes arguing about what at max equates to .10 , dime difference if that in sticky rice vs jasmine rice( really zero difference) i state I'm upset but if this is how they operate fine Ill pay for difference but will not ever come back. Owner tells me to calm down and I tell him I'm Laotian and come on you're having me stand here visibly upset , yet you cant do the right thing and provide a good customer service experience? I was even wanting pay to end the dispute and still no satisfactory customer service provided. At that point I gave up said forget the order I am leaving. The lady and owner responded by asking me give them 2 more minutes and stay so they both can debate even more about sticky rice substitution. The audacity and lack of awareness of customer service and wasting time of others over a non profit margin differential. i told them forget it and don't want any of my order and am never ever coming back to this...

Overall the food is stellar. There are complaints about portion size, but our portions were definitely appropriate. (We don't regular the Golden Corral if that's any insight into others complaining).

We ate on a Sunday evening. The restaurant is small, and unfortunately only one large table in the middle. We sat 2 adults and 5 children in a booth. It was tight, but we accommodated. I do with they had the ability to rearrage tables and chairs based on the party sizes of patrons, but that's a minor complaint. The star of the show was the food. We had 2 types of rice (chicken and veggie), fried tofu apps, basil chicken, and garlic chicken dishes. Everything was unbelievably fresh and phenomenal. If you're here for the food, you're in the right place. If you get annoyed by nit-picking trivial complaints about seating or size of the restaurant, don't bother coming and tarnishing the reviews for this hidden gem. We used to come to a prior Thai restaurant in this same plaza thinking this was the same one, and thought they improved. Come to find out, this is a new establishment with even better food. Unfortunately we did not take pictures since the children were hungry. The food was served together, very fast, and very fresh. The vegetables were cooked thoroughly, but still crispy fresh, just as they should be. The server was pleasant and informative. The ambiance was far better than most Asian strip mall establishments. We'll definitely be returning....

Cute and intimate . This spot is very welcoming . Staff is attentive and welcoming as well! I wanted to try this spot as I love Thai food and want to find my favorite spot.

I ordered the Krab Rangoon . - these were delicious ! 6 little pieces of yum!

Tom yum soup- My #1 soup ever! However it fell short of my expectations here. It had little flavor, could have used more cilantro and mushrooms and overall missing something’s. Overall I was not satisfied. I won’t come back here for the soup unfortunately.

Spicy basil with chicken- beautiful presentation!!! 0/10 for spice. My son ordered this cause he was looking for something spicy! The lime had more sting. It was however flavorful from the vegetables and the vegetables were cooked beautifully.

Pad Thai with pork - a little bland with a sweet aftertaste . Beautiful presentation again though! Won’t get it again unfortunately.

It was an enjoyable experience . I enjoyed the atmosphere . The food came out quickly! And service was great!

Thank you for...