Staples — Local services in Frankfort

I was actually dreading going into this store because we all know how Staples and other office supply stores are so expensive compared to retail stores like Wal-mart and other places. But I wanted a notebook with music staffs/lines on it, and I figured of all the places in Frankfort, Staples would be likely to carry such an item.

Well, I went in and couldn't find it and I asked the staff. Instead of the usual, "Sorry we don't have it, but we can order it for you," type of response that I was expecting, the associate/asst manager, Kevin, offered to print out some pages for me and bound it in a spiral notebook! Also, while Kevin was printing the pages out, he suggested some great online resources available for writing music virtually. I must say I was very impressed! Kevin was very professional, knowledgeable, friendly, and went above and beyond the customer service that I was expecting of a large office supply chain! And it was completely worth the price of my notebook.

Also as a sidenote... I don't write reviews much, so this should show just how impressed I was by this staff member's customer...

Would not recommend this location. I ordered custom business cards, and was told it would take about three days to produce. Currently, I've had to make 6 trips to this store...they made an error, and after I worked with the staff to clear it up, I went back to find they dropped the ball and thought they were still waiting on my instructions. Obviously the staff were not on the same page. Went back a few more times and the cards were "still being worked on." No one called when my cards were finally ready, about three weeks after I first placed the order. And guess what? They are STILL WRONG. IMO, staff needs better training, and management should make this right. As a local business owner, I frequently shop at that store, but...

I picked up an online order of a Canon printer ink cartridge replacement on August 20th, 2025. The guy that I asked for help was extremely rude. Not because of what he said, but from the hateful tone of his voice, eye rolling, cocky demeanor, and acting like a customer is a burden. I don't remember his name, but he was a kind of short white man. I would have given this rating a one star had I just delt with him. Zero if possible. However, the associate named Rue (I can remember her name because that's the name of the main character in a show I watch) that opened the security box of my purchase was extremely friendly, and kind. If I had just delt with her I would have given this establishment five stars and sang...