Lovesac — Local services in Franklin

My wife and I stopped by the Lovesac kiosk inside Cool Springs mall in Franklin, TN just to get some information about the product and were greeted by Jim, the sales associate. Despite it being less than an hour until closing Jim took the time to show us all the features and benefits of this product, along with answering any questions we had. At no time did Jim try to pressure or "sell" us on the product, nor did he make us feel rushed in any way even though it was close to the end of his day. After spending 45 minutes with us we felt so comfortable with Jim, and confident in the product, that we made the decision that night to join the Lovesac "cult" and purchase a Sactional set from Jim. Even after the sale was complete Jim remained engaged about the sale/delivery process, setting the expectation that delivery could take up to 2 weeks, but much to our surprise our new Lovesac Sactional arrived 4 days later. Jim is a consumate professional and I would encourage anyone thinking about buying a Lovesac product that lives in or around the Franklin, TN area to stop by the kiosk in the Cool Spring mall and work with Jim. You will be...

The team at Love-sac esp Cheryl have been great to work with when ordering my couch. She was very patient and walked though the many different ways it could be set up. She printed off detailed shoe maps for me. When it arrived at my house, unfortunately one box was damaged. It damaged the contents inside, and when I called her, she immediately ordered me a new one and made arrangements to get the damaged one out. It has been a great experience to...

Definitely dress up before you go to this place otherwise they will look at you like some sort of joke, especially the lady there. One of the gentlemen there gave us some information and kept affixating on that they don't sell "couch". Whenever we said the word "couch" it seemed to bother him and he had to correct us. I understand that it's all modular and stuff but their website literally has a couch category. Lol. Very "solid"...