Pandora Jewelry — Local services in Franklin

I thought my experience was going great till...when I asked to exchange a ring with the receipt past 30 days they were going to let me do it. But when I put the ring on they looked at each other then back to me as if the ring fit perfectly. I’d had enough time to know the ring was too big! They did give me a ring to try on that was 1/2 size smaller. But they also told me that ring ran small so based on that they would not exchange it. So with that said I don’t care to shop there anymore. I’ve done business in green hills and they were very accommodating and the staff was very nice and let me exchange a ring that was missing a stone no questions asked. So I would recommend green hills even if it further away. It’s well worth the drive to be treated...

This store went above and beyond. My husband ordered a ring on the website that came missing a stone. When I called customer service to have it exchanged I was basically told return it exchange to a store and if they don't have your size oh well. I wanted this specific style due to the meaning. Went to this location and they had the same style different color. Not a problem as I preferred the color they had. Sales rep advised me I'd need to pay the difference which I agreed too. When she explained to the manager she went above and beyond and did an even exchange without me asking. After saying we would never buy Pandora again this store changed...

If I could give this store 0 stars I would! Came to this store and they had 1 employee and apparently this store’s policy is “1 employee to one customer” so you have to wait in the hallway to enter the store! Line builds up in hall then we see another employee appear from the back, to only return to the back while the line continues to build! Not one ounce of urgency from the employee that is working! If I hadn’t bought items online to be picked up in store, I would’ve NEVER waited in that Line! All Jewelry is locked away anyway so the process of not allowing some to walk around in the store is HORRIBLE! I’ll never return to the Pandora store in...