Verizon — Local services in Franklin

I came in on Sunday. Having a battery issue and a young man named Chris told me because I had a warranty. I could get a phone with only pay my deductible. But I had to do it on the internet but as soon as I did that I could bring it in. And he would transfer all my data and apps and set it all up for me. that sounded great so I got the phone and I went back in on Wednesday. And a young woman helped me set it up, But she also took both of the phones into a back room and then Told me there was a forty dollar charge which the young man chris had not told me anything about. So I agreed to defeat but then I noticed that she was whispering every time she would ask me for the money which was three different Times that she asked me for the money. She even told me she was gonna hold on to the phones and transfer the data. And I could go to the store and get cash. And she insisted that it had to be cash when I told her. I thought that was odd because Verizon certainly should have the ability to take a bank card. She said no it had to be cash. She never once told me that it was her personal fee. So I went to the store and I got the cash But the whole thing felt like something was illegal or we were being sneaky. I also felt Intimidated by her as she was Being very talkative Singing and dancing, She play She played monopoly on Her phone the entire time. She was supposed to be doing anything with me as her customer. Then that I found out When I went to the bank to get the cash. She had went to walmart and went shopping in the middle of a customers Transaction my phone was still supposed to be setting their All the data and she left them laying on a table for anyone to have access to while she went shopping at walmart. So I paid her Because I was nervous about the whole thing and I called verizon when I left They told me it was absolutely illegal for her to have collected anything. And they were going to be looking into it as she likely would be fired And the store may have to be completely shut down because they authorized it. The other employees knew that this was happening because heard them talking about me One of the employees said to the manager that that particular girl that had gone to walmart was getting forty dollars out of this old white lady quote. So they absolutely won't be getting any more business out of me. And I thought it was best to...

I was mislead about the internet box being able to service the address. After many hours with the tech support trying to get the box to work. It was discovered that the franchise has intentionally used a wrong address. I was told to return the box because it was not going to work for my home address. I was sent a box without a mailing label, so I returned to the store of purchase to get assistance with the return. The store was using false addresses so that the customer would agree to the purchases. I was promised a laptop that never has arrived. The Franklin Va manager directed me to go to the Suffolk, Va store because the Franklin, Va store does not do any returns, and all their returns go to the Suffolk, Va store even though my purchase was in Franklin, Va. Her claim was false, the Suffolk, Va store could not accept any returns from the Franklin, Va store. It’s like buying shoes at Target and trying to return them to Walmart. Long story short, the manager in Franklin gave me bad advice and caused me to travel 40 miles unnecessarily. The Suffolk, Va store printed a new return label and directed me to the nearest FedEx to...

I went to the Verizon store in Emporia since it was the closest one and had a bad experience. So when I left there (unsatisfied and without a phone) I decided to go to Franklin. I called before I went to see if they had the phone I wanted in stock which they did and the guy I talked to was very nice and said he would hold the phone for me until I got there. On the way up there I received a text verifying I had an appointment and what phone I was interested in and even gave me a $20 dollar coupon. Once I got there I was greeted right away and only had to wait 5 minutes to see someone. The lady was very nice and professional and I had an awesome experience there. I will NEVER go to Emporia Verizon store and will instead drive 40 minutes to Franklin because they...