T-Mobile — Local services in Franklin

If you want people who know what they're doing and do a good job, don't come here. The day after having them help us upgrade, we had to go to another T-Mobile location to have them fix mistakes that were made involving our lines. Now, over a year later, I'm trying to process an insurance claim using the insurance we've been paying for over a year because I broke my phone screen and I'm looking at having to buy a new phone because they put the insurance on the wrong line (a dead line that isn't connected to anything that we got because they assured us it would be cheaper... It wasn't). Franklin T-Mobile is a hub for incompetence and if you want to upgrade but don't want the stress of having issues later, I would highly recommend going literally anywhere else. If you can't make it to Suffolk to get an actual knowledgeable T-Mobile representative, go to Verizon. They have better coverage in this...

Tiffany spent a great deal of time fixing a mess created by T-Mobile online sales for my family. She clearly explained all the services and promotion available to us, something the online sales department failed at miserably. The whole team there made an unpleasant experience much better and restored our faith in T-Mobiles ability to provide...

In Suffolk, we had a HORRID experience when they bought out Sprint and needed to transfer.. they had no idea what they were doing..later we decided to go Franklin and Dax waited on us, was a great experience! He is so knowledgeable...