PetSmart — Local services in Frazer Township

Worst store ever. Horrible staff. Horrible managers. And the salon has no regard for your animals. I had my peekapoo’s nail literally ripped out and bleeding all over me. the staff has no clue what they’re doing and the managers are simply just rude and not helpful. I will never be taking any of my animals anywhere near this store ever again. 5 years of going there and there has always been an issue somewhere, with something.. I worked there a short time and that was a joke too. These people barely show up. They don’t want to be there and you can clearly see that as a customer, and an employee which is probably why they have so many people quitting constantly. Be careful where you take your fur babies! They only benefit to Petsmart is their holiday pics. Their products are...

Paid for bath and cut which includes nail trim. $70 with tax. Got dog home and felt nails, did not feel or looked like they were touched. I called and inquired. They said they couldn't do them because the quick was too close to the edge. Wait 3 weeks or so to have them grounded. They never told me they didn't do a service I paid for. I asked if I could get raincheck or coupon credit to apply when I bring him back, since I didn't get a service I already paid for. They said no. Now it will cost me an extra $17 to get his nails done in a couple weeks. Like I said they never even informed me they didn't do the service. I am very angry about this. They could care less. I won't be returning. I will do business with there competitor Petco from now on. Too bad they lost a customer and...

I've come her many times and 1 out of 3x I'll get a store associate who ruins being there. Today was the final straw for me and I just won't ever return. I have my tortoise that was from there, I have had many fish over the years. Loved my goldfish and had such beautiful koi. I had a cat kill my koi and once I started college I just didn't have anymore. I still have my torts, and we have a dog now that I used to take there to get toys. Won't do that anymore. Had a strange kid tell us we can only buy beta because our tank wasn't running long enough for the goldfish. Glad he did because we went to a local pet store and ended up buying fish that someone returned. They were hoping someone would take them into a happy home. So we did. And now we have very happy red swordtails for...