DTLR — Local services in Fredericksburg

I usually feel comfortable going to dtlr, me and my family always have a good experience but not today. The cashier was very unfriendly and displayed no customer support or service. When I walked in there was a gentleman who greeted me and my son very nicely as he continued to do his work. There was a young lady at the register who was unoccupied so I asked if she could get me one style of shoe in two different sizes. She sucked her teeth and grabbed the shoe from the shelf and said here is an 11 that's what you aked for right. Not wanting any confrontation I accepted the shoe tried it on my son it fit so we went to the register.when we got to the register we were standing for approximately 2 minutes. As she boxed the display shoe she texted on her phone giving no explanation of why we were waiting. The young man than proceeded to come out of the back with the other pair of shoes she rang them up didn't give a total she said you can slide your card I replied ok 215.00 she says yeah I paid she didn't give me a receipt or send me an email or anything. I will not be returning back to that store until they create better...

Apparently this store has something against the disabled. I had asked one of the workers if I could Tryon two pairs of shoes and two different sizes because I have a prosthetic leg. I needed to try both of them on. The employee tells me that it’s STORE policy that I can only try on once you and they would give me the shoe for my left foot, I told the employee that makes no sense because my right leg is the one with a prosthetic. She laughs as she corrects her mistake and said she would give me the one for the right foot. I told her I need to try both sizes because sometimes my prosthetic foot is a different size and she told me that it’s STORE policy that I can only try on 1 foot. I have contacted customer service and have yet to hear back as they have sent this to the district manager so the district manager here is an absolute joke and does not care. I will be contacting ADA I...

This place absolutely sucks. We have gone there several times this year and each and every time you have to wait for the staff to finish their conversations and playing grab a$$ with each other. Today at the counter my wife and I watch a male employee caress a female employees face and stroke her arm. We had no choice but to watch because she was going to ring us up so we could pay and leave. Not to mention you stand there waiting for someone to help you and they walk past you as if you aren’t there or that you are their way. This place lacks any form of...