Experts in Tech (Experimax Fredericksburg) — Local services in Fredericksburg

I have always used Experimax. But just recently I took an iPhone in to be repaired for the third time here. So frustrated from having to keep getting this phone repaired that I even inquired about Experimax purchasing the iPhone (they said they would but indecisive & frugal me, I wanted to see if it could be repaired ). So I dropped it off and left. The issue was that the iPhone would not come on….I received a phone call a while later with the tech saying that the phone is on and I can come pick up free of charge b/c no parts had to be replaced 🤔. I was baffled but happy. I got my iPhone and THREE WEEKS later (if that long) the iPhone started acting up , doing something different-it would not hold a charge past 3% and would turn off and on repeatedly. I took the phone back to Experimax and sat in there dozing off about 35 minutes while they did whatever they did only for the tech to say the phone won’t come on and may need a battery replaced. Okay “may need” , so I told dude to diagnose it , open it up -it’s free right ….so to my surprise he wouldn’t , he said that “$60 for a possible battery replacement had to be approved before a diagnostics could be ran” ….WTH!? I asked for clarification….” I need to pay y’all $60 before y’all even replace the battery that may not even need to be replaced??”….He said yes that’s correct. I said oh really well y’all want to buy it still…he said “no unfortunately we can’t in the present state it’s in”. So I took my iPhone and left and went to “UbreakIfix “ and guess what they said after a thorough diagnostic test….they said the iPhone was UNREPAIRABLE because of a chip issue that supports charging. 😩😵‍💫🫢 I TRULY BELIEVE EXPERIMAX broke my iPhone weeks back when they “ran diagnostics and charged me $0 because no parts had to be replaced “ and when I took it back the other day they wouldn’t open the iPhone up to test anything because THEY KNEW WHAT WAS UP!!! Ugggggghhhhh!!! I’ll never use nor refer them anymore!!!!! So pissssedddd!!!! I should have known because dude (the tech) was acting very nervous like when I walked in and throughout my whole visit while interacting with me. It all makes sense now. 🤦🏾‍♀️ Man I hope y’all reading...

My MacBook Pro was no longer charging and no longer booting. I took it to the Apple store in Woodbridge and their only troubleshoot was literally to just try and turn it on, then told me I’d need a new motherboard for $600+. I passed. THEY then told me about Experimax, and being only ~6min from the house I decided to give them a try. These guys are great, they reminded me of the AV/Tech guys I hung around with in high school, they know their stuff and are MORE than happy to troubleshoot and test everything. Long story short - it was determined to be a faulty motherboard and charged me HALF the cost Apple wanted. They said it’d take about 4 weeks to repair, I just got it back in under 2.5! NOW THAT COULD HAVE been the end to a happy story, however I expressed my concern that being without my work laptop would be detrimental to due dates and client projects. THEY GAVE ME A LOANER MACBOOK TO USE IN THE TIME BEING!!! They simply mirrored my harddrive, put in on the loaner and I never missed a beat. THAT is amazing customer service, and you’ve gained a customer for ALL my Apple products for...

If you are looking for iPhone repair, iPhone water damage repair or any mobile phone repair in Fredericksburg, or Eastern Virginia this is the place to go. I was looking for an authorized apple repair center in Virginia Beach or Hampton Roads after being told it would be “impossible” to recover photos from iPhone after it took a swim and wouldn’t turn back on while on vacation. Apple Store wouldn’t touch it. Best Buy wouldn’t touch it. I couldn’t find any recommended places in Southeastern Virginia but Experimac in Fredericksburg was so highly recommended by the professionals I did speak with that I made the drive and am so glad I did.

The Experimac team went above and beyond and was willing to do everything they could to recover these priceless memories (iCloud hadn’t backed up since we had departed). Oliver was real, honest and kept me posted every step of the way during the phone liquid cleaning process. Under-promising and over-delivering in timeline, even working late.

Would not hesitate to...