Macy's — Local services in Freehold Township

If you're ever in need of a masterclass on how to completely and utterly fail at customer service, look no further than Macy's. My recent experience trying to redeem a simple $6 merchandise credit felt like being trapped in a bureaucratic nightmare orchestrated by Kafka himself. Spoiler alert: It wasn't worth it.Picture this: You're standing there with a $6 merchandise credit, thinking it should be a quick and easy transaction. But oh no, Macy's has other plans. For over an hour and a half, I was held hostage in the labyrinthine halls of their so-called "customer service," which seems to be staffed by employees trained in the fine art of doing absolutely nothing.First off, let's talk about the staff. If you thought customer service was about helping customers, you'd be sorely mistaken at Macy's. The employees looked at my merchandise credit like it was some ancient relic unearthed from a forgotten tomb. They passed it around, each one more bewildered than the last, as if the very concept of store credit was beyond their comprehension.The managers? Don't even get me started. After waiting for what felt like an eternity, a manager finally emerged from their lair. This person took incompetence to new heights, offering platitudes and empty promises instead of solutions. "We're working on it," they said, repeatedly. Really? Because all I saw was a lot of standing around and clueless shrugging.Macy's, your store might have a historical name, but your service is prehistoric. How can a supposedly reputable retailer be so completely out of touch with basic customer service? If you can't handle a $6 merchandise credit, I'd hate to see how you deal with real issues.In conclusion, avoid Macy's like the plague unless you enjoy wasting your time and being treated like an inconvenience rather than a customer. They might have some decent merchandise, but it’s not worth enduring the purgatory of their customer service. Spend your money elsewhere, where you’ll be treated with the respect and efficiency Macy’s seems incapable...

Title: Macy's Mix-Up: A Tale of Two Employees

My Macy's visit began with frustration at the Ralph Lauren counter, where a cashier with an Indian accent seemed disinterested in helping. When asked about a shirt's price, he casually said, "There is no price. I don't know the price." After explaining that he's there to sell and provide prices, he reluctantly created a deceptive $20 tag, which belonged to a different brand falsely starting at $70 MSRP. The actual shirt had an MSRP of $58 but was on sale. Disappointed, I called for a manager.

Enter Maggie, a savior in the chaos. Despite initial challenges, Maggie's relentless efforts, even going upstairs, brought back the right shirt with the accurate sale price. Her dedication not only fixed the issue but restored my faith in Macy's. This stark contrast between an indifferent cashier and a committed manager highlights the importance of quality customer service.

In conclusion, Macy's needs to address such lapses, especially when employees like the cashier with an Indian accent fail to fulfill their duties. Maggie, on the other hand, deserves commendation. For potential customers, navigating through these experiences is worth it, knowing that a dedicated manager like Maggie can turn things around. If you found this review helpful.

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I feel really bad for the employees of this store. Clearly, corporate has cut payroll leaving barely a sole to ring, help people or clean. Because of this, the store is a disaster.

I shop the Free People section and it's disgusting. Very expensive clothes thrown about in no order whatsoever, including on the floor. Fixtures are tightly packed and un-shoppable. I'd like to buy something, but it's a miserable experience looking through the mess, and who knows how many times it's been stepped on.

My mom was looking for a nice dress for a wedding, but each rack had over 10 different styles on it. Searching through that mess for a size was horrible. Nevermind she needs petite sizes. Literally looking for a needle in a haystack.

To my surprise, the Backstage area was actually kept up and the people working up there were awesome.

Macy's Corporate: allow for more payroll to merchandise your stores properly so people can actually find things and spend money. ESPECIALLY on full price or expensive...