Dillard's — Local services in Frisco

I have given good reviews before but today I am going to give you the best honorable mention for two women. One is named Seham and specializes in the Cologne by Oud Zarian called "Creed". The other woman didn't give her name but she works in skincare for a brand called La Mer. She is a beautiful blonde woman with an accent that gives the impression she is from Northern Europe. First is Seham and her associate who wasn't there at the time. But this woman is the Ambassador of Oud Zarian! The first cologne I sampled was proof that Oud Zarian is the Master Perfumer of the entire world. It was his name on the bottle and by all intentions, a thousand poets and the greatest composers would fail to describe the sublime godlike scent. This is the best cologne ever created and it was like genetic engineering for me only. With a price nearly 700.00 plus I was still convinced that this was worth it. And that was just the beginning. My knowledgeable friend introduced one cologne after another and after experiencing 7 colognes and one Perfume, without losing the ability to smell each note as if I was listening to Beethoven's 9th Symphony "Ode to Joy" and hearing every instrument with supernatural clarity. I knew that every thing he created was a masterpiece of exquisite design, flawless, and something so precious that even Angels weep tears of joy knowing that they one day will know what I felt. We live in the age of man who will be thought of as a Legend and he lives to continue to tantalize our senses with all that the Creator of Mankind built for us. There is a reason why it's so expensive and why you'll spare no expense! Next we venture into La Mer, first is the cleansing scrub for 150.00, next is the Tonic for 125.00, then the treatment lotion for 135.00, afterwards the moisturizer for 390.00 and the midnight cream for 450.00, then take the sunscreen sp50 for 125.00 and last the Micro Peel for 450.00. Did you get all that? Results will be seen within the first few days, but please the Professor of the Epidermis who doesn't need a PH.D to validate her expertise as a dermatologist for La Mer. She is ready to educate you on how to transform oneself into a Supermodel. These two people are the paradigm of customer service as if they were the billionaire that made it all possible. In a manner speaking they are the reason the billionaire exists. I know they love their job as spokeswomen of something truly a treasure that will make any man or woman feel like fate bends to their will. I will remember them even if civilization collapses in nuclear fire and I am in the dark subways of New York. I will remember the good days, when that which Kings kept from the commoner became a product for all. To Management these two women are the reason people return. And to the corporate offices of Oud Zarian and La Mer I would consider highly about rewarding them on Christmas for being your greatest asset in an unpredictable future. If I was you I would give them all the products they promoted so well and invite them on a luxurious vacation for the Holidays. Let them experience the Opulence that they reflect so well. These women will not have the 5 star rating or even the 7 star rating in Dubai. For they have exceeded the limits of known reality and have entered into the realm of a Singularity where past, present, and future are before them continually. They've achieved with their kindness and patience the rating of a deified being who cares not for oneself but is always serving others and leading them to Elysium! Take Care Friends! Sincerely, Mark Galati

This woman named "Ladan" is the beauty ambassador of Dillard's and I had fun discovering new colognes with her. I was finally able to enjoy the colognes made by Tom Ford and it is worth it. You need to visit and meet "Ladan", tell her I said hi! Be ready to transcend all physical limitations when smelling these colognes. They are designed to make you feel like a Celestial from the marvel movies. Be ready to spend a thousand dollars because you'll be interested in so many for so...

Welp! I unfortunately have to tack on to the undesirable customer service trend. First of all, I am extremely disappointed in Dillards (Frisco) after shopping here since we were kids. They really need to do an under cover boss to understand the disconnect with their Sales associates. WHY are you in Customer Service when you don’t appear to like customers? I had to return an ONLINE in which the dress did not fit therefore, I immediately ordered the SAME items with the next size needed. I engage with Ruth and Heather, who I have say didn’t have much energy and based on the demeanor In sensing already had a weird energy. I ignored and am prepared with my EMAIL details along with any other supporting items sent to me, like normal. Heather opens with my not having the correct QR code? What? I show her the email received with ORDER NUMBER, QR CODE inclusive of other pertinent information in validating the order. Once more she says the two emails along with a text wasn’t enough proof. She then calls over Ruth. Oh boy, Ruth engages and starts to question the TAGS on the dress and typically they aren’t attached like this??? Insinuating I must have a tag machine at home and able to re-attach tags, what??!!. THEN she proceeds to advise there was a spot on the dress and if you only knew, there was NO spot on this Flowered dress. You’ve got Heather in the background nodding in agreement. I stand my ground as I know this is absolutely ludicrous. Ruth asks to see the emails and make a face. Heather asked me to LOGIN into my Dillards account. GUYS I don’t have an account, I chose the GUESTS option online to checkout. I am not sure if there is a break in their Sales buy flow online but it’s clearly broken. THEN they throw Customer Service under the bus and say, it was now their fault for allowing me to take the dress with how the tags were. There were THREE tags on the dress, they went in to state they were not familiar with the brand. Ummmm….Awful. After all of this Heather finds the order based off the order number from the email I had initially advised her of, genius.

Because I have been a Dillards customer for years I plan to share this upward as I DID engage the store Manger in Customer Service who stated he would share with their manager. No real apology just shook his head like He was exhausted of my story. Now do you think the messaging will translate the same? I think not, corporate here I come. They are...

I love the Dillards shops! they offer variety, good stuff at great prices. I have shopped at the one at The North park Mall and Willow Bend mall numerous times with no problems ever, always a friendly staff who has time to answer questions or assist you; 5 stars for these 2 locations. It's a different atmosphere at this Frisco stonebriar center location, I wish there was something like a negative star to give them, they are unfriendly, unhelpful and treat you like a thief! Hovering over my shoulder with no prospect of help and talking down at you when you ask for any clarification, worse location ever. I purchased some sunglasses after been "supervised", for no reason except looking over my shoulder, with no help forthcoming and did not receive that tiny cleaning cloth with the excuse that it was finished? all glasses come with it, so the shop cannot be out without being out of eyeglasses, its not even the cleaning cloth but the condescending attitude that is so disappointing.Another time I purchased a bath bag and the zip gave out, I came to exchange as I felt that might be a production mistake; this was supposed to be of good quality and therefore it stands to reason that the zip does not come off at the first zipping. The lady at the bag section had a 10 minutes argument with me, telling me I cannot do this again, as though I would waste time and gas and find it good entertainment to purchase an item, spoil it and be coming over to exchange them; before calling a manager and speaking negatively, I had hard time but was eventually able to get it exchanged; that was really harrowing for me as it was the last negative experience (4th) here, proving that their attitude was not my imagination; the prejudice of taking a stance of "this customer is lying " as opposed to coming to the conversation with an open mind until something does not sit right, was also a big disappointment. Have made it a point to avoid this location at all means. They have somewhat established a negative culture...