Target — Local services in Frisco

I am an avid shopper (I even have the red card) and today I experienced what was not only one of the worst experiences I’ve ever head at a retail store, but also not what I would ever expect from management at a place like target.

The store manager (they called him the AP) named Mike was downright everything I would not ever expect target to be like.

I went to checkout looking to price match an item. I showed the cashier my live proof by pulling up the price of the item I was looking to price match and she said she couldn’t honor it because it was “too much of a discount”. I said I understood, I also thought it was an exceptional deal and said it was okay for her to ask her manager if she needed to. Mind you, when I found the deal I looked up the price match policy to make sure this was something I could ask for before doing so. Everything was in compliance. When the manager named Mike came over he said he could not price match because “that’s too much of a discount”. I tried handing him my phone and showing him on my phone that I was actively showing him proof that the price match existed (it wasn’t a screenshot or a screen recording or anything of the sort), and he said “I don’t care what you show me. I’m not going to price match”. I asked him why and he said “because I’m not. It’s too much of a discount”.

I told him I was happy to call corporate so they could help us clear that out, as his reasoning was not one that fell under their price match policy. He said “I don’t care who you call. I’m not giving you that price.” This entire time I tried to prove to him that I had no tricks up my sleeve by attempting to show him the proof, which he continuously ignored. I even told him to look up the price that I was trying to price match and all he did was scan the item with his own Target scanner and said “yep. This is the price. If you want this item, this is what you’ll have to pay.” At this point he was not only standing fairly close to me (albeit wearing masks, but about 1.5 feet away) he had also started to raise his voice at me. I said to him “I am not being rude to you, at all. There is no reason for you to be so rude to me.” To which he responded with “I am not being rude. You’re just wasting your time and I don want you to waste your time.” He also said “I also have every right to deny any price match that is requested.” I told him I didn’t see that in the price match policy and he said “yes we can.”

I ended up still purchasing the item as it was also on sale there just not for nearly the discount I’d found online. I did, however, also call corporate who not only resolved my price match inquiry but also agreed that the way he had acted and treated me had been completely uncalled for.

You might ask why I made such a hassle of making this price match, after all, don’t we all hate “those type of customers”? Believe me, I have never done anything like this before but it was certainly because I have never ever ever been treated in the way that Mike, the manager that others are supposed to look up to, did. I have worked corporate for companies such as Nordstrom and large law firms in the metroplex, all which pride themselves in the level of customer service we provide, and I’d never imagined myself in this situation. I was genuinely made very upset by being treated that way.

I dare say I’ve been treated FAR better at my local Walmart. I don’t think I will be shopping at this target again. The target on Eldorado, Frisco North, has ALWAYS over exceeded my expectations. Drive a little further and go there. I hope ,for Targets sake, that they get better management members. Or that the employees at Target know that is not the way to treat anyone, regardless of...

Store Manager (Mo) is terrible! I checked with a staff the items are 90% off as what the sign in front of the shelf claims and the staff said yes. during the middle of check out, he came by and when he knew the items are 90% off he stopped the sale and told the staff to cancel the price modification. He claimed the july 4th items are 90% off and not the summer items. And the price is what the system scanned. The items are not misplaced since there is a half a shelf of the similar and multiple items. He also would not admit they have pricing mistakes. There are items which he claims should be 90% off that are not discounted at all in the system. After I pointed out what he claimed about the price check system is wrong, he has nothing to say. Worst of all, he praised another pair of customer checking out next to me of finding some 90% off good deals and said I should be like them. I immediately ask if there is a 90% off sign marking those items and they frankly told me "no", there is no 90% off sign. So the pricing in this target is A BIG MESS. What they mark as 90% off, when they see you buying a lot of them they refuse to give you the good deal. When there are good deals 90% off, they hide it by not marking them so you still cannot get the good deal. Not only the manager will not let you have good deal, he will mock you with other customers who finds good deal right in front of your face. And the poor associate who honor the deal at the first place was "ordered" to cancel, appologize to the customer and took responsibility of restocking all the items that I took down and the manager blocked the sale. Terrible, horrible shopping experience ever. He made the shopping experience terribly negative and his team member feel guilty by doing the pro-customer thing. I would give a half star if possible. Don't shop at...

Updating this from a 3 star to a 1 star because we just found out that some of the food selected from today’s order has been expired for 2 months!!! This includes food I feed my children! Check the expiration dates of what’s being selected for your order!

Original review - do not use the curbside pickup if you are pregnant or unable to get out of your driver’s seat and picking up alone!

——Typically Target is an excellent place to shop and my husband has on his own as well as with me used the curbside pick up. Today it was not a good experience picking up by myself. Being a pregnant women we thought I could make this run myself since typically they come up to your window for the number and help you load it. However, in today’s experience, it took longer than usual for the items to come out. There were no other cars waiting at the time. When she came out. She yelled from the back of my trunk for the order number. I have an SUV and was in the driver’s seat. You can imagine how uncomfortable it is to twist and turn to find out where the voice was coming from and to show your number from the front car seat to reach the window of the back trunk. In the past, they would come to by your window without face to face contact. In the past, the person will also let you know when they are done. She said nothing as I noticed she was closing the door. I said thank you. She still said nothing again. Not sure if I will come without my husband next time. Made me feel very uncomfortable...