GameStop — Local services in Frisco

Good selection of games but poorly organized.

One game was mis-labeled leading the system (and thus me) to believe they had the second installment in a particular series when instead they had the first. Thankfully I double checked the receipt (decided to go ahead and purchase the first installment) and was able to get the amount I had been charged corrected. My boyfriend purchased a game trilogy set and they didn't give us the second game until again, he had caught it and we went back inside to have this corrected. We were given a normal copy of the game instead of the one that belonged with the set. We tried to purchase a Wii game that they had a case for in the store, the computer said they had in stock, but they could not find it and said they didn't actually have it.

Finally, we bought a copy of a Wii game that we were very excited about finding. Got home to find that it does not work for more than 5 minutes before suddenly giving us an error that it could not read the disc. We tested other games just to be sure it was not the Wii, and it is not.

Long time game stop customers here but likely will not return to this location. Don't know how they got Prestige but they certainly don't...

Went to get my son a game he's been wanting. They told me they have the game, but I have to order online. I go online, the game AND the store are not listed. I called them and let them know, so they told me they'd let me purchase the game at the door with a credit card only. I don't use my credit card for game purchases, and besides, I had cash AND debit cards with me. I called and asked to speak with a manager. The guy on the line was flippant and spoke to me as if I'm not intelligent, saying they don't accept cash "because, uhh, there's a pandemic going on", but they accept credit and gift cards. When I asked what the difference is between a gift or credit card and a debit card, he answered, "look, that's what corporate told us, it's over my head." Indeed it was, as there's no difference. If I had Covid-19, it wouldn't matter if I handed them paper money or a plastic card. What a poor way to conduct business and treat long-standing customers. I've been a pro member for years, but the way Gamestop seems to be doing things has left a bad taste in my mouth. And this, children, is how you lose...

I don’t really understand the minimal bad reviews I keep reading about this place. My experiences here have always been pleasant. Came in recently to sell my old PS4 and a couple of games. Bree was awesome. She did what she needed to do to make sure everything was there before making me an offer. She made me a great offer. She was really respectful.

I wonder if the bad reviews from some of these folks are because they didn’t get their way when they wanted to sell something, or maybe they had to wait a few minutes in line before getting to the register. There’s always two sides to every story. As far as I’m concerned, this place is great, and the people that work there are great.

I think certain man children just can’t handle the fact that a woman knows something about games and gaming consoles, and is able to manage a GameStop because of it, so it makes them feel threatened. Grow up. And y’all wonder why you can’t get...