Petco — Local services in Gadsden

I've been going to Petco for years, but as the years have gone by their customer service has gotten worse and worse. I'm so disappointed that finding even 1 staff member for help is so difficult beyond belief. Having to go to the cashier counter for assistence is NOT what should be happening. I'm going to also mention one experience I had just a few weeks ago. I have 2 leopard gecko that i bought FROM THEM who were BOTH skinny and kept in an improper habitat. Did I know this at the time? No and I was told by one of their reptile staff members that thats how they SHOULD be kept (with sand, no humidity, meal worm only meal, and 1 cricket every night). They misinformed me completely and both lizards were sick with parasites within 2 weeks and dehydrated even though i kept their water full 24/7. That's unacceptable for people who claim to know and work with reptiles... I found myself researching on my own and thats how I realize just how uneducated their STAFF is... With new knowledge I remade my reptiles' home, got them proper treament, and vitamin supplements. But the smaller one was struggling, he lost his tail and wasn't recovering as good as the other one. I researched more on how to tend to tail lost and acted on such, one article said i needed to feed them 2 wax worms a week. So in a desperate act to treat my lizard I decided to go to Petco after work to require wax worms. I ended up getting caught up and leaving an hour late, but still desperate I called Petco and asked "I am SO sorry to ask for this, but I bought 2 geckos from you and they are now sick. I was wondering if I could pick up some wax worms before you close? I know thats soon and you don't have to do this, I completely understand.." and the reply I got was immediately rude and immpatient... "Well yeah?! We close in 15 minutes?!" (Mind you I'm about 10 minutes away) I replied remorsefully, "I know and I am so sorry. I said you don't have to do this... I have a job too I understand--" where then I was interrupted "Well?! What do you want?!" Again in SUCH a rude and angry tone and I repeated back "WAX WORMS!!!" and she said "Ok well?! Hurry!" and I apologized again and she hung up... I felt AWFUL but my lizard was malnourished due to their illness and dehydration taking away their apitite and weak because of tail lost.. I was hurrying to try and beat the clock but 9pm came around and I wasn't there.. Guilt came over me... I ended up calling them again and telling them "Nevermind. I don't want to keep you there later than you have to be. I'm sorry." I was SO devistated and worried that my lizard might not make it through another night, but he did. Now, was I fully in the right?? I'm not going to say "yeah totally" calling and making that request wasnt something I intended AT ALL (Petco is also literally the ONLY place near me that sells waxworms...) and it totally WAS asking for a lot, and I KNOW it sucks when you have to stay late at work because of ONE PERSON, but no matter HOW upset you are about the situation that is NOT how you treat a customer, especially one in distress and need, and in that circumstance because of YOUR STAFF/STORE.

IT IS NOT ACCEPTABLE TO TALK TO A CUSTOMER LIKE THAT.

Petco in Gadsden. Talk to your staff team SOON. Train them on their customer service skills before you get a serious call from cooperate. I'm not tolerating another rude incident like this, I should have reporting that in the first place but I'm more lenient than I should be sometimes.

I don't want someone to have to put up with this ever again. So disappointed... Your old team use to be so much better.... I really can't explain my extreme distaste with your store now... Looks like I'm...

I use this Petco frequently. I decided to try their grooming service because I’ve recently had surgery and have been unable to bathe my dog. I went online to book an appointment. When booking an appointment it asked for your dog’s recent vaccination papers. My dog was due for his shots in August so I logged out and planned to bring him to the vet. Doing so, I went ahead and scheduled an appointment for the next afternoon. I got up early the next morning and visited our vet to update his shots. No problem! He needed them anyway and I needed to also have his yearly worm exam so that I could refill his Heart worm/Flea and Tick meds as well. As you recall I said I’d had surgery. So we were off to an early start to give ourselves plenty of time. We had a nice visit to the vet and got all squared away to head to Petco for our grooming session. When I arrived the groomer was working on another pet. I was told she would be with me shortly so I sat down on my stroller that I’m currently using due to the surgery. The first thing the groomer said was, “Did I have vaccination papers?” Yes ma’am, I replied and presented them. She looked at them and said that my dog would not be allowed to be groomed because he had been vaccinated on this day. She immediately told me I’d have to reschedule and went into a long drawn out speech about how he could become ill with fever and so forth and so on. Before I could ask a question she then snaps at me that, “ There is a pop-up box on the computer that told me that.” I simply told her that I did not see one only that he needed his papers at the time of his appointment. It wasn’t the inconvenience that upset me as much as it was the provoking attitude of the associate. She saw I was upset so as I turned to leave she sarcastically and provoking with a fake sing-song tone told me to “Have a nice Thanksgiving!!!!” She seemed agitated when I arrived and I truly feel she just didn’t want to be there nor did she want to be bothered with her grooming job. To be quite honest I’m glad it didn’t work out. The way she took the other dog down off the table and drug him into a holding crate to assist me let me know right away that I didn’t want her handling my senior lab. I will never schedule an appointment there. I don’t usually post unless I have nice things to say. But I’m tired of being treated poorly by people just because they are unhappy with their jobs! I hope this was just an off day for...

Went to help a Friend bathe her German Shepard AND we were able to use there Shampoo (if needed) "IF" you want Medicated Shampoo you need to bring it with you or purchase it in the store. We were allowed to use their tub, towels and blow dryer ALL for $10. OK...I like Petco when and only I need a Special product that My Vet does'nt supply! That one product is called "Vets Best"....I have turned SEVERAL of my friends on to this product for their dogs skin problems! It is "Awesome" and Works Extremely Well for skin irritations, hot spots, cuts etc. It is alcohol free, therefore; it does NOT STING, it allows a no-mess application and will NOT affect tropical flea applications! It comes in either a foam or spay. The Sm. Bottle is just $7.99....Were as the Lg. Bottle $19.99 before tax of course "BUT" you get your money's worth for sure! Petco does offer pet adoptions, grooming and pretty much anything for every pet known to man/woman that I can tell...just alittle to pricey for my small purse! I think most of You already know you can bring your animals in with you while shopping as well. I'm positive other people in around Gadsden do A LOT of their shopping at Petco for their Fur Babies, Snakes, Fish, Turtles etc. So dont let my small income stop you from checking them out!! Im sending a pic of the product I discribled earlier SOOOO if your fur baby if having problems with their skin, such as hot spots give it a try! I think you & your fur baby will be Very Happy with the outcome of this product AND its...