T.J. Maxx — Local services in Gadsden

Today is the first day of 2025. My family and I came to the store to shop. I finally know the name of the employee who treated customers differently. Her name is Brandi or something like that. Because we were treated differently by her again, and every time she treats Asian faces with a rude attitude. It's not the first time. When she opened the cosmetics cabinet door, she asked our names, as if we owed her a million. We will not take this $40 worth of things without paying. We have never been robbers or thieves, not as brave as you! Don't worry.

Here are my comments from four years ago:（Somebody is so mean to costumer！I chose clothes for more than an hour in it. Because the clothes from the same company have different prices, I asked her, she was very impatient. Those two clothes are more expensive by a few dollars, she said that you buy the cheap one. It feels as if I have no money to buy the two more expensive ones she took. I am very angry! After that, she took away my selected clothes. I used to come back for shopping occasionally and never wanted to walk into this shop again! Except for her, the other staff are very friendly, so I should be...

Before writing this post I read the other reviews for this store. I found it interesting that another poster had a bad experience with an employee named Imma. Today I tried to return a set of pajamas I purchased in the Oxford store this same day. The pajamas were mismatched. Top large size - pants medium size. Ms. Imma was extremely rude to me and would not accept the return although I had the receipt and the tags were still on the item. Actually it never got that far for her to even look at my receipt or the items, because she curtly instructed me to drive to the Oxford store to return the merchandise. Oxford is an hour drive. I called the Oxford store manager and she said the Gadsden store should have handled the return. The TJ Maxx refund policy states *if you are unhappy with a purchase you may return it to any store for a refund within 30 days. Obviously this is not the actual case if you encounter a "manager" like Imma. Very unhappy. Intend to pursue with the...

Don’t know if the cashier (older man) was joking or just rude. I’m on the phone with someone and tried getting off before getting to the register but i couldn’t get off. I answered him when he asked me how I was doing so I didn’t ignore him and he very rudely said “it’s rude to be on the phone in public” I know he was just trying to embarrass me because a woman was standing right behind me talking to him. And it did embarrass me, I work retail and know how it is and I understand the frustration. But I would NEVER say that to someone, even in a joking manner. Made me obviously flustered and I was trying to listen and answer both of them. Learn some customer...