Ulta Beauty — Local services in Gadsden

Made appointment for two to get hair cut via website. Upon arrival, was told appointment didn't exist then manager blamed internet appointments, then when she checked the computer said I had requested a certain person. I explained that I didn't request anyone, the website assigned a person. The manager said that particular person isn't scheduled to work today. I have always booked appointments through website with never any issues. First appointment was scheduled for 2:00 second appointment was scheduled for 3:45. They said they could get to us by 4:00. Promised free stuff when we return at 4:00. The issue is not about getting free stuff it is about professionalism and mastering your own internal software to make sure you provide the service you advertise. I will not be...

Came into Ulta today trying to find a good sunscreen for someone super pale with sensitive skin. I was on crutches and sweating and overall not having a good time when I crossed paths with Alexis. Alexis asked if there was anything I needed help with. She was super knowledgeable on the topic and insisted she do the running around for me so I could rest in one spot. I was a little frustrated that it felt like other associates wouldn’t even make eye contact with me but Alexis turned the entire experience around and I’m so grateful for her kindness. Only 4 stars because as I stated a few associates wouldn’t acknowledge me when other times I’ve gone into the store and it feels everyone wants to ask if I need help with something so it felt odd today but Alexis made sure I was...

Met the most INCREDIBLE employee that Ulta has ever had tonight! My debit card read as a chip malfunction on multiple card readers, leaving me flustered. DEMI offered to pay for my products and have me pay her back on a cash app! I declined her sweet offer and she came around the counter and spent the next 20 minutes helping me download a compatible payment app with their machines, even turning on her personal hotspot when I was unable to connect to a network to continue uploading my card information. Once I got my app settled, I was finally able to purchase a bag full of new products I had been looking forward to trying- and DEMI was just as excited as I was! Her patience, and over the top customer service is what will keep me coming back...