Starbucks — Restaurant in Gainesville

I never try to do this but I am very frustrated with how rude Veronica was towards me. This store was out of Venti cups, which I usually get a grande drink made with extra ice in a Venti cup. The women taking my order was very sweet and made sure to include I wanted “extraaaaa ice” as seen in the photo below LOL. When I got my drink the ice was filled as if i was a grande cup with regular ice. I asked another women because I didn’t see who made my drink and asked if she could add more ice and Veronica looked at me like I was dumb and said “Look you asked for extra ice and I gave it to you like it was a Venti” and rolled eyes, which I looked back like ??? and said “all I asked for was extra ice” so while the women started putting more ice in, Veronica stepped over and started gossiping… Keep in mind, I got a STAWBERRY refresher and she didn’t put any strawberry base in it :))) all it taste like is mango :-) This is my regular drink so the color should be a little more pink and not as if I got a dragonfruit refresher w/ no inclusions :-) . The women at the registered was super sweet so let me reiterate that, not everything...

While stopping to browse at the mall we decided to get some coffee. The Starbucks looked busy, but the line was moving. I placed our order of a caramel Frappachino and an iced coffee with almond milk. The wait wasn’t too long, and soon our drinks were ready. I sipped my iced coffee and couldn’t believe how absolutely disgusting it tasted. It tasted sour, and actually burnt my throat going down. I paused and asked my husband to taste it… he was repulsed. Something was very,very bad. I brought this to the attention of the barista, who was very rude. He looked at me like I was nuts. Defended the order and insisted that it was correct. I tried to explain that it tasted horrible, and he acted like I was a bother…. Asking me if I wanted one remade with milk! Uh no!! I ordered almond milk because I can’t tolerate dairy. He just stood there… with no other option available I threw my drink away. Lesson learned. I’ve spent my last dollar at Starbucks. Disappointed with the unhelpful customer service, and the attitude of...

This Starbucks location was quite busy being located inside of the Oaks Mall; however, the Staff did an amazing job of having food and drink orders out in a timely and professional manner. This location is not well known for "pay-it-forward" but there are many individuals still participating in helping others by paying for their order. This changes the atmosphere of this location entirely. Very humble and grateful individuals are most common to be found alongside the usual mall crowd looking to get a drink and leave.

Once again, the employees of this location -- amazing. I've been to many coffee shops and the baristas and staff are no where near as friendly as here.

Do yourself a favor and stop in, and if you're able pay for the person behind you....