White House Black Market — Local services in Gaithersburg

As other customers voiced, customer service at the Gaithersburg location is very very bad. I used to shop at WHBM a lot (had Platinum status) but stopped because 1) fashion / quality and 2) rewards system changed since new CEO takeover last year. If you shop at this store as much as I did, then you really rely on good rewards especially since their prices are not low. Whenever I asked what rewards I had available, I was given a bad attitude. I was not greeted when I walked in most of the times, and especially not when I walked out without purchase made. I ended up buying online and made returns at the Gaithersburg location since it’s the closest, and by doing so, I had to tolerate even more negative attitude as it appears the return got applied against their store revenue. Long story short, not a welcoming environment and customers don’t get the respect they deserve. Wouldn’t recommend the...

• UPDATE* I called the number provided below and got nowhere just said they would send my information to the store not sure what good it was having me call and this was 4 days ago.

I went to the Gaithersburg store to pick up an online order but an item had been canceled on my order so while I was there I asked if they had the item and they did infact have it so i was very excited as i really liked the item. When I inquired about receiving it at the same price I had ordered it for they said they couldn't give me the sale price, which was a difference of $12.00. My order was placed the first week of January and I went to the store Jan 16th to pick it up. Needless to say I canceled my order and left with nothing with no plans of ever...

Me and my friends went there to try on clothes and my friend took a picture of me in an outfit and the lady told us, "you are playing and i don't appreciate that. Change your clothes and get out." On of my friends even apologized and the lady didn't respond. We left and didn't ask her name, but she was an Indian lady. Another of my friends even was thinking of buying some jeans before she kicked us out. Never shopping here again. Plus, everything is...