Ace Hardware of Gatlinburg — Local services in Gatlinburg

This ACE Hardware store is AWESOME!!! The store manager is the nicest person you will ever meet! Not only did she help save a very important business event that we needed materials for, she went out of her way to accommodate us when something was out of stock. On a separate visit, one of the employees walked all around the store with me for 30 minutes helping me find the right supplies for my time sensitive projects. I can't say enough positive things about the staff at this Ace Hardware! People really shouldn't leave low star reviews when businesses are out of stock on certain items. Supply chain issues are still impacting the entire world and for customers to leave bad or low star reviews for something that is out of a business's control is thoughtless. Don't listen to negative reviews. Visit this store and if you don't find what you need, speak to the thoughtful store manager for assistance. Have a blessed Day - Life is too short to...

My husband and I aren’t from here but have a place here downtown Gatlinburg. Woke up this am with no hot water so off to ace we go to get parts, and spent all day running back & forth for more parts. Then after replacing everything and still no hot water, the breaker to the hot water heater was reading wrong, so hoping this was our last trip of the day to ace we pull up at 5:30 and 2 employees r walking out, and we ask are you closed because the business hours tell otherwise, says 6:00...and he says no were not closed were locking the door. Poor poor customer service when he could have easily helped us in our desperate time of need, considering we haven’t even been able to bathe today. But u can bet he has hot water to go home to🤨...

When they say "Ace is the Place", this Ace is legitimately the place!! When I went in, I had no clue how to even begin picking a paint type. I knew basically what color I was looking for and style, then they helped with the rest! I couldn't have been more thankful. They helped me get everything I needed to paint the furniture I was redoing and all the things I didn't even know I needed. They had cute little knobs for the drawers when I just planned to use the old rusty ones! They even had the CUTEST home decor. I snagged a couple of those pieces to complete the look I was going for. It was the best one stop shop. Thanks...