Verizon — Local services in Geneva Township

update Chris from the Batavia store just called me to talk about this situation because he heard about it and while talking- we found out that i was overcharged for the device as well. Fantastic. He apologized for my experience and is disappointed with how unfair this whole thing is.

Geneva Verizon: Minus 10 stars. Showed me a price on the screen, confirmed it verbally multiple times- i wrote it down and confirmed, we talked about the monthly bill and he confirmed. I asked him again if there were unlimited hotspot plans- he said no and that i was getting the highest one for $80 a month. Bill comes and sure enough, it is $115. He purposely told me the wrong price to make a sale and now i cannot do anything about it. I have fought with customer service twice and they say they will fix it, then they dont. They “open an investigation” and do nothing. Then they told me i have to go back to the store. And there is no way for me to prove any of this.

I hate verizon. They are as bad as comcast and its the reason why i got rid of my cell phone with them more than a decade ago. Magical charges and price increases just appear on the bill later and they hope youll just pay it quietly. I would cancel this hotspot but i got it for my dying grandmother who lives in the middle of nowhere who has never had internet or cable. Got her a firestick and a hotspot so she can watch movies instead of the stressful news.

These guys are...

I have been a customer for over 15 years. Never once have I had trouble with service be it with the store, customer service or my hardware. However, I recently made a big change from the iPhone to the droid. Sometime into my new contract I wanted my iPhone back. This was not an option without paying more money than I was willing to pay. In the meantime my phone fell and broke the front screen. By this time I was beside myself with frustration. I didn't like any of my options for replacement... I just wanted to get my broke phone replaced with an iPhone. Steve explained calmly my options. I left to think them over. I was considering going to a competitor and realized that did not make sense. Especially when I am going on 16 years doing business with you all. I went through the insurance process with ease, got my phone the next day. It's now only 2 1/2 days later and my phone is up and running. Carlos was a big help getting my phone switched over. I am more powerful to learn how to use my phone. This will only increase my satisfaction with my droid. Who knows I may not go back to an iPhone. Please understand it is only because Carlos reminded me I am part of the Verizon team and he would help me anytime I need help. I am actually excited to learn something new. I have been coming to the same store for 10 years! Carlos and Steve are the best! Knowledge and compassion are their big assets for me....

Wow where do start. I was planning on adding a new line to my family plan in the upcoming weeks. On black Wednesday I left my phone at the office and could not get it until Friday. I decided it would be a good day to add a line because I'm lost without my phone. I entered about an hour before they close and the salesman was with a customer. I wait for him to finish and he asked me what he could do for me. I tell him the story and how much I needed the phone. Then he asked me why I needed it and not in a helpful way but a suspicious way and that made me feel a little strange. I asked him if he had the note 4 in stock he says yes we have lots of them, getting ready for the holidays. He then told me about the edge plan and how it was a no brainer to just pay the extra thirty dollars a month for it. I told him thanks but no thanks because I was not comfortable with that and it worked out to more than full retail. He said ok and then went in to the back. When he came out he said sir actually I don't have the phone you want. I was shocked because he said they had tons of them. It was clear that he did not want me to sign a contract but instead do the edge plan. Maybe bigger commissions. It was horrible business practice. I will tell everyone I know about this experience. I was...