Nothing Bundt Cakes — Restaurant in Geneva Township

Unfortunately I have to share my very unpleasant experience at the Geneva location. While I am a frequent patron here, I brought my daughter in on her birthday, as I've done in the past. It is very advertised that you receive a free cake on your birthday. While I know this is just a marketing tool to get customers in the door, I respect that. But to that end, when we entered and I told the saleswoman that it was my daughter's birthday, we were met with hoops to jump through, of which we did not succeed. First, you have to be a part of their email list: ok, I am (as I've purchased many things here before). Then she said no, my daughter has to have her own email registered: ok, we can do that. Then: you will have to prove it's her birthday with an ID. Seriously?! Like my daughter and I are coming in here to scam you out of a $2 mini cake?! So I said she doesn't have an ID, she's only 12. She then says, "oh, well then she can't sign up for emails because she has to be 13". Followed with a condescending "sorry", and "well she doesn't look 12" (which makes absolutely no difference in this scenario 🤦‍♀️). So we walked out with nothing but a very bad feeling for Nothing Bundt Cakes, Geneva. So long story short, if you are under the age of 13, you do not get a free mini bundlet on your birthday! "No cake for you!!". It was just such sad, unnecessary, very poor customer service, especially on my daughter's birthday. To note, we visited several other Geneva businesses that day that were overwhelming accommodating, friendly and happy to give my daughter a treat for her birthday. I also purchased additional items as well (which again, is the main point of this marketing tool). Just such a negative connotation this employee and establishment left on both of us for the day. I must point out the businesses that met us with positive experiences: Tropical Smoothie Cafe (next door), Sephora, Ulta, Starbucks, Bath & Body and Crumble Cookie (which, by the way, is going in three doors down soon). Can't wait to take my business...

Good morning just letting your location and employees who were working on May 30, 2020 on Saturday were very rude. The sign on the door read to stay behind the table that was place inside the store. There were a family of three a Caucasian lady and two Caucasian kids. So my son and i ( African American) read the sign on the door and it said stay behind the table not outside the door. Soon as we step in one of the employees ran up to us and was like do we have a pickup order and I said no I just want to get a cake. So she told us to wait outside. They family inside look like they felt bad so the two girl came out and said we can go in. I have witness as well so the lady came out and all I was getting was my free cake. So the lady came out with a hole puncher and gave me the cake that I wanted. When I got to the car my husband said why did she hurry up and rush you guys out the store like that that was very rude. So we set there to see what they were going to do with the three people that went in there while the same lady was still in there. A woman and her daughter went in first they were Caucasian and then a Caucasian man went in and they didn't tell them or rush them out the store. They serve them. So me and my husband find that that was very rude of them to do that to my child and i. We get served outside the door and the others get serve inside the door. Very rude and bad customer service. The cakes are good but i will not be going back to...

Where to start from - AWESOME!!!!! I ordered a cake for my best friend and it was perfect!😊👍From the young lady taking my order to the young lady helping me with some changes on the delivery day to the delivery person. They LOVED the cake, i was told it was so DELICIOUS it was a White Chocolate Raspberry!!! THANK YOU SO MUCH😁You guys made it so special for the 🎉Birthday Girl🎉the way it was decorated and I love that we can add Balloons🎈🎈🎈🎈🎈to the order as well. I’m so GRATEFUL😊 especially since I leave in Arizona u guys made sure it was just like I order it. You guys ROCK!!!...