True Religion — Local services in Gilroy

Super friendly managers and staffs. Sales are happening all the time. Both managers and staff members were eager to help with stock and price check. They would never reply with "Whatever we have on the floor...." b.s. I feel so welcome and 'like home' whenever I visit the store (at least once a month; holiday months I went 2x a month). Store Manager (Nicole) and Assistance Store Manager (Kayla) have the 'hands on' approach. They take part in serving the customers (or visitors) and are always with genuine SMILES (not a crack of lips). They are always on the floor, but not hiding in the back office. This True Religion store will play a role in my decision for...

the worst customer service experience i ever had... went to return an online purchase. the employee and manager said they dont do returns for online purchases. i mentioned that i had done so about a month back at the livermore outlet, these guys didnt care. i pulled up the company return policy on the phone. the manager had one look at it and rudely said he still wont do it. he added he is done doing business with me and that i should leave. totally rude and unprofessional. went to the great mall outlet and...

Zero stars, they don't answer the phone. Instead, they hang up on you. Plus, the store in Milpitas is supposed to be open 10 am to 9 pm today. They have the doors locked, lights on, and no note at the door, so for that reason, i called this store to and Livermore as well to find out if they knew if someone would be there at a later time. I have a return that needs to be received before tomorrow. Waited over 30 minutes at Milpitas when another customer told me they had come by over 1 hour ago and doors...