Jared Vault — Local services in Gilroy

Worst service ever, I had two stones in two different rings, first one fell and they replaced it with another one not exactly what I wanted and the second one was my wedding ring that I bought in April 28th to find out that my diamond that I paid for10k fell a month and half later, I trade in my old wedding ring at that time with them to get the new one, however since my diamond was insured I was able to go back to order a new one and this is when it started, me and my husband went to order the new stone two weeks ago when Jolly said yeah I did order it for you and told me that I'll get it a week later which was last week and didn't hear anything from them so my husband called them and they returned the call to tell my there is an issue with the system where they can't see the delivery date, we went yesterday to follow to find out that there wasn't any order placed because the stone was sold out to another person, wow and we wouldn't know if we didn't call or show up so I asked for my fill refund when they told me ops we can't refund you the fill amount we will put some in your card and try to find your previous wedding ring that I trade in to give it back to you because their DM said I'm done with this issue, guys save yourself time, effort and money and take your business somewhere else where you get appreciated and treated respectfully, the reviews above from other people are accurate and I've been...

I had an absolutely fantastic experience at Jared Vault in the Gilroy Premium Outlets today! As someone who's been eyeing a special pair of diamond earrings for months, I finally decided to stop by, and it turned out to be the highlight of my shopping trip.

From the moment I walked in, the store's vibe was welcoming—clean, well-lit, and packed with stunning clearance pieces that made it hard not to browse every display. But what truly made the visit unforgettable was Sophie Zhang, the saleswoman who assisted me. Sophie was incredibly knowledgeable about the jewelry, patiently explaining the different diamond qualities and styles without any high-pressure tactics. She listened to exactly what I was looking for and even pulled out a few hidden gems (pun intended) from their vault selection that perfectly matched my budget and taste.

Her enthusiasm was genuine, and she made the whole process feel personal and exciting, like we were old friends chatting over coffee. I walked out with a beautiful pair of earrings that I can't stop admiring, and at a price that was an absolute steal thanks to their outlet deals.

If you're in Gilroy and need jewelry that sparkles without breaking the bank, Jared Vault is a must-visit. Special shoutout to Sophie—you're a star! I'll definitely be back....

I have been a customer with Jared approximately 10 years now. I also have received gifts from loved ones that shop at Jared's. I wear my favorite jewelry on a daily basis. With some being decorated with gems/dimonds. I never remove my rings or earrings, not for cooking, not washing dishes, not for gardening, not during showers, etc. & not once have the brackets gotten loose enough to lose a gem/dimond. If I were to lose a gem/diamond, I have the suggested warranty so I am able to take the item in to have the lost gem/dimond replaced with no issues. The jewelry is alwayz beautiful. The staff is amazing. If there is an item I'm interested in & they don't have it in store, they will have it ordered or they do their best to find what you are looking for or something close to it. Once I was searching for earrings to match a LeVian Chocolate Opal ring & necklace set that I was gifted. There were none available anywhere at the time. Well, months later when I thought I would never find a pair, they found the perfect pair to match the set. The prices are fair. The store location that I shop at, Gilroy Outlets,...