Sofa Creations — Local services in Glen Allen

I spent $8,000+ with Mamie, part of large order that included a table and six chairs. Table and six chairs assembled with bolts by her technicians, bolts were so loose could hand tighten them. Furniture was not assembled properly upon delivery when delivered May 2015.

Did not realize this until a few months after delivery as the furniture was not used frequently. As soon as we realized it we asked Mamie, the owner, to send someone out to remedy problem. She refused to do so, only suggesting that a technician would cost $40-$50 per hour at our own expense.

She was also very rude on the phone. When she called me this morning I had not slept in 36 hours as a family member is critical in the hospital, so I handed the phone to my mother and brother to speak with her. She proceeded to ask them my age - stating that wasn't I an adult and that at 35 years old I should be able to handle my own business.

She was adamant that since we did not call right away it was not her problem to fix. I was not aware that there was a time limitation on standing behind your services, especially when the cause of the problem was due to an employee retained by Mamie.

Simply asked her to correct a problem that was present upon delivery and caused by her technicians, she refused to do so. Not asking for money back, just to remedy a problem.

There are numerous other businesses that will gladly stand behind their products and services while valuing your business, something Sofa Creations has not...

We would like to thank Mike Beasley and Mamie Metzger for an absolutely delightful experience in designing, selecting and delivering our family room furniture. I would give them a 10 star review if I could. We purchased a sofa, love seat, ottoman and accent chair and after multiple visits with Mike (who helped us design and select the appropriate pieces for our space) we met with Mamie, who "got us over the finish line" with her excellent designer advice on fabrics and colors. We couldn't be happier with the new look and the overall experience. And with their "Made in America" furniture and pricing, we paid less than half of what we would have at Bassett or Pottery Barn. We highly recommend you stop in to Sofa Creations for your living room / family rooms needs - you will be very please with...

My wife and I went in just over a week ago after having a not great experience at a chain furniture store. We left with a new sofa purchased by the end of our visit.

Mike, who helped us in the store was very polite and transparent about turnaround times for any stock or build-to-order items. He also showed us several floor samples that they had because of the lead-times on orders due to Covid.

We found a floor sample in very good condition. Had it paid for and delivered to us within a week. Also, the delivery company the use were very good about communicating their delivery schedule and any changes that were needed about the delivery windows.

Next time we're ready to order more furniture for the house, I'll be stopping by Sofa...