Honest Indian Vegetarian Restaurant — Restaurant in Virginia

So on 19th April in morning we ordered 4 vada pav’s by call. We clearly said we want 4 pieces of Vada pav’s for pickup order. The receptionist didn’t clerify or confirm that one plate comes with 2 servings of the vada pav and just took our order. On reaching there for pickup they immediately asked me to pay and didn’t bother to show the order. I paid 40$ and once they handed me the order I checked and saw 8 vada pav’s. I understood by looking that one plate comes with 2 pieces. I told them I just ordered 4 pieces of vada pav and by that I should have 2 boxes and I won’t be able to use the rest of them as they are too much and requested them if they can take extra 2 plates back and refund me for the same as they can use those in the restaurant but we won’t be able to consume so much quantity but they didn’t take it back and refused and when I explained them that I ordered four pieces and they misheard or mis understood . They agreed that they mis heard but they din’t refund me or took extra order back but charged me instead for their fault and tried to make me leave quickly so I don’t repeat my request. We eventually had to throw them as we got the order for a long drive. For their mistake we paid and had to throw the extra order as we couldn’t consume. They said they will give us complimentary dish for the next time we order but they just said that to make us leave from there as how will he remember what happened with us and he wouldn’t even remember what he said. Horrible experience. Service has really downgraded. Every restaurant even taking orders on phone explains the serving size. They should have asked as how would someone know how many pieces comes in one serving. Pushing the customer to accept the extra order and making customer pay for their fault was a...

Went on a Friday with my friends, it's a very terrible experience. Only very selective dishes were good rest all were big mess. All the chinese main course and appetizers were also bad. We returned three items if possible we would have returned all the dishes. Will not recommend, on top that service was also bad. Manger was serving us and he was busy chitchatting rather than checking the customer. Even water was not served until we asked for it. For this I ended up paying 18% of gratuity.

Response for the owner

The only two items we took is Chole poori and Rava dosa.

Chole poori was good no issues.

Rava dosa was not good, but a lot was left. So my friend took it home to avoid food wastage.

When I say service is bad, below is what I meant

Water was served very late, after food was served I asked for water that's when they brought it.

Food was served on time, but when we need some help for ordering food for the guest who joined as late no one was there. They need to wait almost 15 mins.

We also waited for a long time for someone to come and get our initial order.

Usually in restaurants after food is served, server will check with guest on how is the food. But yesterday when we want to say that our food is not good, no one was available. As I mentioned earlier the manger was busy chatting with someone for a very long time. I lost my patience and went and called the manager who was busy chatting.

If the service is not good why would someone be paying 18% tip.

Just to let you know this is my 4th visit and never had issues before with my team. But yesterday's visit...

At the outset, we are 'repeat' customers of Honest Restaurant, West Broad Street, Richmond, VA.

Two weeks prior to our family event on 15th September 2024, we visited Honest Restaurant, enjoyed our dinner, met with Mr. Kiran, a customer-centric Team Lead, and Mr. Nehal Patel, the franchise owner, for about 30 minutes, discussed their catering services, and types of vegetarian dishes to serve around 40 guests. They listened to our requirements patiently and professionally and gave us a reasonable quote.

Not only did Mr. Nehal Patel, the franchise owner, deliver the sumptuous vegetarian dishes in time, but he also came in with a stainless steel chafer dish kit and wick-type fuel canisters (as opposed to aluminium trays), set it up like a buffet stall in our community hall, and wonderfully played host to our guests. Yes, they warmly served out the dishes to our guests professionally and palatably, much to our satisfaction.

The dishes we ordered were Phav Bhaji, Naan, Aloo-Gobi, Pulav rice, Dry Gobi Manchurian, Paneer Butter Masala gravy, Rasmalai dessert, coffee, and masala chai.

These dishes were warm and fresh, and the spice level was just about right for everybody to relish them. Our guests enjoyed the vegetarian dishes and also did a 'takeout' of the surplus dishes.

Mr. Nehal and Ms. Nancy, a pleasant team member, were out and out amazing in their services as they ensured every one of our guests was served with great hospitality and professionalism. Thank you, Mr. Nehal and...