ALO — Local services in Glendale

Horrible customer service! I was exchanging a top that I purchased online for my wife for Mother’s Day and I decided to go to the store and maybe buy even more stuff since they have men’s section too, since I purchased online for the first time I received 15% discount on EVERYTHING, and when I was doing my exchange the person standing behind the register was clueless, she barley knew how to look up their inventory and I asked if I’ll get the same discount on what I’m exchanging with for which she called this manager to resolve this “mystery” and “question of the year” for all of us, then she shows up the so-called “manager” the decider, the owner of all Alo shops who makes decision on behalf of Alo to protect this 15% discount and rid me off of it, she denied me the 15%! So I told her I don’t want to buy anything from you, I just returned my item and went back to online shopping and got my 15% discount. Here is the part that pisses me off the most, she thinks she is doing a good thing with this horrible customer service, she doesn’t realize that no one needs to be in the store anymore, we all can just shop online, if the customer is in the store you have to welcome them and make sure they buy more in the store so your store can shine and keeps the lights on so you and so many other can have a job, otherwise what are you even doing? What is that power trip? How many shops have you seen closing down their locations in the past 10 years and why do you think that happens? I’m a former executive and coach in retail and I would definitely address a supervisor like that who would deny my shop and repel my customers like that! They need to encourage me to buy more in the store not to punish me for exchanging and be willing to purchase more! Shocking and disappointing experience! NEVER STEPPING A FOOT IN THAT STORE...

I am in awe of how wonderful my experience was here. I had seen poor reviews prior to going in and was nervous. My experience was more positive than I could have imagined. Hannah helped me right when i walked in the door. She patiently and thoughtfully helped me pick out everything I needed. Chelsea was on top of it, getting me different sizes in the dressing room. I tried on so many options, and the staff was patient and kind. They have such a great group of girls here. Everyone was extremely friendly and knowledgeable. I got exactly the pieces I was looking for, and I will definitely be...

Recently I had the pleasure of meeting Anna. She was absolutely wonderful! From the moment I walked in, she greeted me with warmth and made the entire shopping experience so enjoyable. Her product knowledge was impressive, and she took the time to really listen to what I was looking for, helping me find the perfect items with ease. What stood out the most was her kindness and professionalism. She was so patient and attentive, making sure I left feeling confident and happy with my choices. Anna truly went above and beyond, and Alo is so lucky to have someone like her...