United Medical Imaging — Local services in Glendale

I arrived 20 minutes before my appointment. The technician was late coming in, so my appointment was 50 minutes late. These things happen, ok. Their seating are rows of uncomfortable chairs outside of bathrooms in a narrow hallway, gross. I was then informed that b/c I was refusing the contrast injection and it was a handwritten doctor order for both contrast and non, that even if I paid cash they would not be able to do the CT scan without a new handwritten doctor order. I had already fasted for this, took time off of work, woke up at 6:30 to drink 900mL of barium sulfate, for null. Unbelievable, unacceptable outcome, and a complete waste of my time. I do not recommend this facility, and I will tell my gastro doctor to stop sending his patients...

My boyfriend went in for a knee X-ray. The actual scan took less than a minute, but he ended up waiting over two hours before being called back. When he asked the front desk for an update, the staff simply told him to sit down without giving any explanation.

The issue wasn’t just the long wait — it was the lack of communication. If there were urgent cases ahead of him, that’s understandable, but no one explained what was happening or even gave an estimated wait time. It felt dismissive, especially since he was in real pain. Patients deserve at least some clarity and respect...

If I could put 0 stars I would. The Customer service is all around the worst I’ve ever seen in my whole life. From the front desk staff to the ultrasound tech I mean absolutely horrible. Terrible attitudes I don’t even know how any of the people I spoke with got a job in healthcare because that’s just unacceptable and I RARELY take time out of my day to make a review that’s how you know...