UScellular & T-Mobile — Local services in Glendale

I went to this facility Today looking forward to purchasing a few apple products for the first time and I was greeted by a middle aged male named "Craig" who seemed to be training a young lady at the moment . I told them my service of choice and they ran my background to find I qualify for one cell phone , I asked if i was able to browse for a cell phone in the facility and Craig said yes but only to stop me by saying "the cheapest route would be a iPhone 12 ",which I never planned on getting in the first place . I asked him about the iPhone 11 and he said "there was no other cell phone at all i could get cheaper in the facility " I sat there confused and well aware of apples Inventory due to the fact that one of my elders in the family has Managed apple inside of Bayshore mall from the beginning of apple to thus present day . I asked Craig if we could do a iPhone SE instead and he and the trainee both said " yes" and pulled up details . I said to craig " i thought you had no other cell phones in the facility cheaper" he sude eyed and never replied .After viewing he rudely rushed me to make a decision by constantly demanding a source of payment, once more I quote this is my first time purchasing a cell phone from anywhere so I'm not aware of any inquiries and I made that orally clear at the beginning of the conversation , therefore I came there with 1000$ cash in my pocket to leave with no cell phone and some of the most prejudice service ever seen by naked eye . I wouldn't suggest this place to my worst enemy for any but...

Only giving this place 2 stars because the three employees who attempted to help us were very nice and apologetic . The Assistant Manager and Manager at this location were no help . My husband went in to upgrade his phone last week Monday , after going through all the steps there was an technical issue with the device which was a brand new IPhone 15 pro and it could not be activated . An IT ticket was put in and we were given a tome frame of 48-72 hours . After that 72 hours we called to get an updated and for the next week and half my husband and I were ran around in circles and never once given any correct information. We called numerous times no answer for our issue visited the store no answer . Finally we spoke to customer service and the problem was solved TODAY .Never once saw the manager who we were suppose to speak too and ON TOP of that the assist manager was told not to give my husband anymore calls until they got an update. I hope in the future you take care of your...

I do not recommend going to this store . WORST CUSTOMER SERVICE I have ever had. I went into the store yesterday with my two small children and I was treated very poorly by the older white man with glasses on. Before anyone starts, assuming my children were very well behaved and very quiet. And I was also very respectful and polite when I first went up to the counter. It was not the fact that he explained their policy to me. It was the tone of voice that he used, and he was being very rude, Every time I tried to speak, he would cut me off and try to overpower me, he didn't really allow me to say anything and he seemed to not like Black people and he didn't try to do anything to help anyone Because each customer that he turned away and refused to help was African-American just like me. I was not the only customer that he did this two, I spoke with 3 seprate customers a black women and a older black couple and he treated them poorly as well...