Big John's Ace Hardware — Local services in Glenwood Springs

I needed a bolt and nut to secure my ancient bike rack to my car after the original bolt rusted and deteriorated beyond repair. The young man who helped me was very helpful, very patient, and understood that I needed to be sure my bike rack wouldn't fall off and be unsafe on the road. I work in transportation for the state and I know that if my bike rack fell off it could be dangerous or possibly fatal for someone following me.

I wish that I had asked his name and hope he will recognize himself in this review and the owner will ask around. My receipt says 3:28 p.m. today 6/13/23.

For anything hardware that Ace stocks, definitely go to Big John's Ace before "No Help Lowe's".

I had 5 very positive customer service experiences today. When the friendly checker at Target later said "Have a great day " my response was "I'm already having one!" Thank you Big John's, REI bike mechanics, Amy's nail salon, Marshall's, and the public library. Five great customer service experiences in one day. Wait... I also had a positive phone conversation with my health insurance Rx folks, so rare. Loving it!

Thank you Ace Guy whose name I should have learned. ...

I was at the ACE location in Glenwood Springs and every time we go and purchase items ALL THE WORKERS WE HAVE INTERACTED With are soooo rude and racist. I am a Latina and every time if it’s me or my husband they treat us rude and with an attitude,they don’t greet us like thinking we don’t speak English or something. Like today I walked in there we 2 workers talking, they looked at me walking in and they didn’t greet me just looked at me and kept talking so I proceeded to ask one guy that how much was a product and he was like around $9 and walks to the register and he was like “are you getting any?”with an attitude So I told them first I need to see what is the actual price of each and then he checked and he is like “$4.99” so I was like can I get 2. He charged me and threw the receipt to me at the counter he didn’t even gave it to me in the hand and he didn’t say anything or apologize so I was like “wow” he didn’t care and walked away. His is SHAWN G. That’s what my receipt says And it’s like that every time we go on that store. He shouldn’t work there if he doesn’t like his job!!! Or he should be train to do a better job and not...

Poor communication from this location. I left a screen to be repaired and it took me longer than I thought to pick it up. They called me to remind me the screen was ready maybe 3 weeks before I went to pick it up, and that was all that was stated on the call, just a reminder. I go to pick it up and find out they threw it away without ever giving a verbal heads up that they were going to throw it away, even on the call. They will not replace the screen or allow me to pay the repair price for a replacement. Have to pay almost double the price for a new one. Staff was friendly and professional, I just feel they could have communicated that they were going to discard my window screen a lot better. This is something that should be verbally stated to customers so there is a clear understanding, and I feel this was not done. Very unsatisfied with the service at this store in...