Monique's Bridal & Formal Wear — Local services in Grand Junction

If I could take away stars I would take 5! The sales GIRL would not listen to me whatsoever. I understand she was trying to stay within what my daughter had let her know her budget was to spend. Had she really listened to the question (I had to ask her four times) she more than likely would have made a much larger sale than she had anticipated. Instead she rudely treated my daughter and myself the way she did.

Response from the owner 5 hours ago-- Hi I am so sorry about your experience. You had one of a new consultants that was very confused as your appointment was for your daughter to try on bridal gowns and you arrived with a trash bag containing a bridal gown that you wanted us to attempt to alter. I understand from watching the surveillance that you were upset that we refused to alter the dress in the trash bag, but to be quite honest I’ve never in 24 years of business had someone bring a dress in a trash bag into my store so I haven’t had to train my employees on how to handle that particular situation. But will implement how to handle that for the next time that may happen . When I talked to @@@@@ the bride @ (###)###-#### I asked her to have you contact me and that offer still stands if you’d like to . I hope you understand you ladies gave us a 22 days before your wedding to find a dress under $500 in a size that we don’t typically stock that we are able to sell off the floor . We are a small locally owned business and cannot afford to stock thousands of dresses in multiple sizes. I hope your daughter found her dream dress or found a seamstress to alter the dress in the trash bag and again I’m sorry the consultant offended you in any way.

Response: It seems you chose to use the excuse of poor judgment on your part of leaving an " unskilled or poorly trained new employee" to handle the appointment alone that had been scheduled in advance. With shipping issues my daughter was taking precautions scheduling the appointment with your boutique in the event hers did not arrive in time. Correct there was a second bag of protection placed around the dress we brought in as I was traveling with my grandchildren from 3 towns away and was trying to prevent any damage. Refer to previous response about budget and why one would return with their mother to dress shop. (Mom probably carries dad's wallet training 101 dress shopping) There were several dresses in her size yet the sales person would not even allow her to try one on stating "unless you are in love with it don't even bother" over and over. No one was upset about alterations but simply asked if she did not find the "one" if alterations were possible. I'm not the one who needs to explain my review. Your response, classy as dealing with your sales staff. My daughter found the dress of her dreams, not at your boutique, without any help from you or your staff and without any referral to any seamstress. Thank you for your half hearted reference of concern. One phone call was enough-six were very unnecessary, your services are not needed REMOVE the phone number from your review response, or I will report you for...

Honestly, I was very unimpressed with the saleswoman who I believe was also the owner. The dress selection was perfectly fine, I ended up going with a dress from Annelise - a bridal store that I had much better experiences. The individual who helped us came across as overly judgmental of any other options in town aside from Monique - there's a difference between being proud of your store and being overtly haughty. The main reason we chose not to arrange another appointment or purchase a dress through Monique's was the treatment of the young sales intern/new hire by the older saleswomen/owner. Clear disrespect of a young girl training in the field for the first time, outwardly mocking her to my party and I, and generally very harsh with her. It displayed a real lack of character that we chose not to support.

Comments were also made about price, how "this is what you get when you're shopping in this price range" despite the fact that we never gave her a price range. For us, money was no object in purchasing a gown - as evidenced by the significantly higher price of the dress I eventually purchased from Annelise. But say that we weren't as well off and were trying to shop for a wedding dress that you could feel beautiful in and you were met with that attitude toward money? Income should not determine the ability to felt attractive on your wedding day, nor should you be subject to the clear bias against low-income individuals while shopping for a dress. The older saleswoman/owner had no problem commenting on the state of other bridal stores in the area, including her personal opinion and frankly rather harsh bashing comments. Rather than support an evidenced spirit of condemnation that ran rampant, disrespect for her own employees, and general unpleasantness, I would recommend any other store in town.

It is possible that for non-bridal appointments, others may experience a different side of Monique's. We were treated with respect as customers, but given every other aspect of our time there, we didn't feel right supporting...

If I could give zero stars I would. My son and I shopped here, first time ever, for Homecoming this year. They took his measurements and we ordered a suit and put down a deposit. Upon trying on the suit my son was reluctant because he thought it was a little too big. Monique assured him that’s how it was supposed to fit and we ended up leaving with it. In the next 2 days, my son and the girl he was going to go with parted ways. And he wasn’t going anymore, and thought the suit was too big for him. So I brought the suit back, before the event, before it was ever worn, crying over all the stress of being a first time suit shopper. The ladies at the front said they’d have Monique call me. When she did, I asked if I could have ANY of my $240 back and she refused. She claimed they paid for shipping for the suit to get to the store so they already paid for it. What would happen if we would have refused the suit upon trying it on? They would charge me full amount for “shipping?” There weren’t any alterations made, keep in mind. And she was pushy that the suit was perfect for him instead of listening to my son’s concerns. Monique said the best she would do is give me $100 credit for another item in her store. What is the difference between $100 credit or just refunding me $100? Which wasn’t even half the money I paid for a suit never worn. She flat out refused and kept all my $240. Let me tell you as a single mother of 3 working full time, that hurt. I will NEVER do business at Monique’s Bridal again. Buyer beware to the next mother trying her best and having a terrible experience like this. Also, I asked for a copy of the paper I signed so I could read through it and she never got back to me on that either. She said she’d have to go look for it and I never heard from her again. So on this small business Saturday, beware of the businesses that will take your money and not look back, because Monique is one of them. Happy...