Express Factory Outlet — Local services in Grand Prairie

Can't begin to state how embarrassingly poor this store is run.

For starters, customer service (or lack there of) was non existent for the duration of our visit. Saw a total of 6 employees at least, all of whom did not greet not only us but a single other customer. Also noticed a line building whereby two associates glanced over and continued taking without helping

Cleanliness - store was pretty much trashed even though there were maybe no more than 8-10 customers in the store at the time. Piles of clothes thrown everywhere and trash all over the floor, makes you wonder about the quality of the merchandise...

Experience - about a 0/10. Sorry but I can't think of a single redeeming quality about this location, the presentation, or especially the employees

If a DM or RM is reading this I hope you take a good hard look at this location and evaluate better because obviously it's not kept to any standard let alone a high standard

PS, we were about to purchase $400 worth of button ups, ties and t's but decided to pass and try another location. Effectively this store and its management has turned me away from express for good

(Pss, I'd advise your managers to avoid setting up marketing in the middle of the day and staring down customers wth out a hello....

Tristan at the Express Outlet in Grand Prairie was extremely rude. I had about 4 pair of jeans I was going to purchase that I laid down on a table to look at another item. He came over to me and told me to fold them jeans back the way they were. I asked him what jeans he was referring to and he pointed at the 4 pair I was going to purchase. I explained that those were jeans I was buying and he said oh ok and walked away. I decided not to purchase anything from this store after all due to how rude he was. Other customers over heard him as well and said he was also rude to them. This Tristan person should not be working in the customer...

I will not be returning to this store!! Usually when I go to a retail store, I TRY ON CLOTHES BEFORE PURCHASING!! This store closes their dressing room down an hour before closing! 🤔 They claim it is because they have to “sanitize” them.. which I understand, but do it after you close!! So frustrating that I wasted time in this store and couldn’t even try on the clothes!! If I would have been told that I can’t try on clothes when I walked in then I could have gone to a different store to purchase clothes! So...