Hooters — Restaurant in Grand Prairie

We went there yesterday for my bro in laws 37th birthday and we had the WORST experience EVER!!! We arrived at 7pm and told them we had a party of 15 (which the place was empty and they seem to only be seating around the bar area because the right side of restaurant was completely empty)... So we wait patently for them to get our tables together and we hand a older white lady our cake and candles and she explains that she doesn't work there but her son does and she's just helping him out at the front door..... we get seated and 30 mins go by and no one came to our table AT ALL..... we complain and NIKKI comes to get our drink orders and appetizers orders because we had like 8 kids who were starving.... well another 30-40 mins goes by and she only brings the kids drinks..... Mind you at this point its already like 815pm!!!!! we've been there already for an hour and just now got our drinks.... The restaurant is still pretty empty!!!! another 15-20 mins she bring out adult drinks and appetizers and tells us she will be back for our orders..... by this point the kids all need refills..... We go complain to ZACK the store manager who NEVER came out from the back kitchen.... We had to walk back there to get him..... He said that he will have someone come help us..... So some blonde girl comes and refills the kids drinks while NIKKI takes our order..... its about 9pm at this point..... We would have left if we didnt have a big party like we did...... NIKKI take our order and we have to go complain to ZACK again...... Its about 10pm and we finally get to eat!!!! NO APOLOGIES from Zack or NIKKI.... We got nothing!!!! So then we ask for our cake..... Well they cant FIND THE CANDLES THAT WERE WITH THE CAKE!!!!!! She takes literally 20 mins to bring extra plates so we just used napkins as plates!!!! THIS WAS THE WORST EXPERIENCE EVER!!!! NEVER AGAIN WILL I COME TO THIS HOOTERS!!!! we did not leave this place until 10:47 pm on a school night!!!!! we were there for 4 hours!!!!!!! They ruined my bro in laws bday!!!!!!! they could...

Our recent celebration at Hooters turned out to be a regrettable experience that left us thoroughly dissatisfied. Despite our excitement to celebrate our children's graduation, the evening was marred by a series of disappointments.

Upon arrival, we were disheartened to wait nearly 20 minutes for a party of 10 to be seated, despite the restaurant having few diners. The initial service seemed promising as our drink orders were promptly taken along with appetizers, but our hopes were quickly dashed when we were informed that the restaurant was out of lemonade, only after a significant delay.

The mishaps continued as our appetizers arrived before our drinks, and our main courses were brought out in disjointed sections, leaving some of us waiting while others finished their meals. My husband's meal was served raw, a concerning oversight in food safety and quality control. Furthermore, my salad arrived with blue cheese, despite no mention of it on the menu, leading to further dissatisfaction.

The behavior of our waitress was unprofessional and disappointing. She appeared visibly frustrated with both us and the kitchen staff, even rolling her eyes and sighing deeply when addressing our concerns. Her preoccupation with other guests at the bar only exacerbated our feeling of neglect.

Witnessing the cook wearing gloves outside the kitchen and returning without changing them raised serious health and safety concerns. This lack of attention to hygiene practices further added to our discomfort and disappointment.

For a celebration that should have been memorable and enjoyable, we left Hooters feeling disheartened and mistreated, especially considering the significant amount we spent at the establishment. We sincerely hope that these issues are addressed promptly to prevent similar experiences for...

Hooters is located off I20 in Grand Prairie, TX, off Great Southwest Pkwy near the Premium Outlets, serving a wide selection of great food such as burgers, appetizers, and wings.

I have been to this location more than once, and the staff did a tremendous job in making my dining experience pleasant and enjoyable. In my most recent visit, I showed up unaware that it was National Wing Day, and the lovely server mentioned that they were offering promotions and deals for the event. I went ahead and opted in and received 10 extra wings with a purchase of 10 wings. I went ahead and chose the 10 naked spicy garlic and also got 10 honey Buffalo. As for my beverage, I went ahead and got a Modelo draft beer on tap. The draft selection has a wide variety of many different taps on draft, and they also carry many TX local beers as well. The beer was ice cold, and the mug was frosty.

My food arrived shortly and was looking exquisite! The wings came on different plates and served with a side of ranch or blue cheese to compliment the wings. The wings were crispy and juicy and had a nice ratio of drums to flats. The wings were sauced good but not great, and I feel they could've been drenched just a tad bit more. Other than that, I was satisfied and left happy.

The ambiance inside was modern and clean and had a beautiful painted mural of "Grand Prairie" inside. I was greeted multiple times by the servers, and the bartender did such a wonderful job in making sure I was taken care of. I'll definitely return again and check out the daily lunch specials or maybe try another wing sauce or dry rub or might even get the smoked...