Lucky Brand — Local services in Grand Prairie

Carlos, the manager is SO AWESOME! He fixed my problem when no one else could. I mean the sales associate, sweet as can be but wven with customer service on the line couldn't help...i called customer service 4x myself & at one point spoke to a lady who called me back with an unavailable # then I could hear a crying baby in the background so I hung up on that...just when I felt hopeless of getting my returned squared away, Carlos was at the right place @ the right time to help. He was patient, understanding, respectful, & the most IMPORTANT- KNOWLEDGABLE....

Responding to a gentleman named Dontae R., i work at lucky brand and no male works there. Only women have been working there for about 8 months now. I believe customer got confused and thought a customer was an employee. My coworker did approach this couple and asked if they needed help with anything. I’m sorry about the confusion and I hope you come again and we can...

They were really nice here, didn't bother me or anything. The 50% off gimmick that all these stores do is just that. My 3 pack of boxer briefs were 50% off but the price wasn't listed. Come to checkout and 3 pair of boxers is $37! So I got them for the incredible deal of $18.50. Ask the price first,...